Real Time Technical Support

4 weeks ago

Khobar, Eastern Province, Saudi Arabia Weatherford Full time
Overview

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Responsibilities

Some basic duties include but are not limited to:
Daily monitoring of all RTDS applications as directed by the training guides provided Proper and thorough etiquette in all communications to the client Assisting with setup of newly purchased equipment and maintenance of equipment in stock Inventory of RTDS supplies Completion of all required training per given time lines Maintain minimum score of 95% accuracy on RTDS Skill Assessments Submission of Knowledge Base Articles quarterly as directed Performance Objectives Field Visit done regurarly done as required for rig up and rig down Training field engineers on the system Test and configure Hardware / software utilised for data transmission and aggregation. Data monitoring as required Password resets/ New User Accounts Support client website access issues Client permissions (With assistance from senior support member) LAS file loading Basic network troubleshooting New equipment configuration Received equipment configuration Report with senior engineers on the progress of installation and support Must understand and comply with all QHSE policies of Weatherford

Qualifications

Criteria: Minimum 2-3+ years field related experience - High School diploma (or Secondary School Diploma or equivalent) as minimum. Prefered 2 years College degree

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