Senior Security Platform Engineer

3 days ago


Johannesburg, Gauteng, Saudi Arabia NTT Ltd. Full time

Key Responsibilities:

  • Work as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
  • Administration of the NTT Data Inc security tools to gather security logs from environment 4 Life cycle management of the supported security tools/technologies, Break-fix, Patching, Live update
  • Adhering to SOPs and notify stake holders on log flow/log format issues
  • Document best practices
  • Identify opportunities to make automations which will help the incident response team.
  • This role involves security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure.
  • Carry out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Investigate causes of incidents and seeks resolution
  • Escalate unresolved incidents and follow up until incident is resolved
  • Provide service recovery, following resolution of incidents
  • Document and close resolved incidents according to agreed procedures
  • Investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
  • Maintain knowledge of specific specialisms, provides detailed advice regarding their application
  • Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
  • Log all such incidents in a timely manner with the required level of detail with all the necessary
  • Cooperate with all stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution

Knowledge and Attributes:

  • Advanced working knowledge on implementation and monitoring of security tools/technologies.
  • Advanced knowledge on security architecture, worked across different security technologies.
  • Customer service orientated and pro-active thinking.
  • Problem solver who is highly driven and self-organized.
  • Great attention to detail.
  • Good analytical and logical thinking.
  • Excellent spoken and written communication skills.
  • Team player with the ability to work well with others and in group with colleagues and stakeholders.

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in Information Technology or related field.
  • Relevant level of Networking certifications such as CCNA, CCNP etc. preferred.
  • Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM, CCIE etc. will be added advantage.

Required Experience:

  • Advanced experience in Security technologies Cisco ISE..
  • Advanced experience in technical support to clients.
  • Advanced experience in diagnosis and troubleshooting.
  • Advanced experience providing remote support in Security Technologies.
  • Advanced experience in handling security incidents end to end.
  • Knowledge on networking, Linux and security concepts.
  • Advanced experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
  • Knowledge on log collection mechanism such as Syslog, Log file, DB API.
  • Knowledge in security architecture.
  • Advanced experience in Security engineering


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