Custody Product Manager- Securities Services

2 days ago

Johannesburg, Gauteng, Saudi Arabia Citi Full time

Job Description

  • The Custody Product Manager will be responsible for DCC product & services delivery to clients with highest client satisfaction, assisting the Country Head, managing P&L, setting budgets and plans and achieving growth and efficiencies while being a Citi representation in all market forums for Custody

Product Management & Development

  • Help set strategy, build and run securities services proposition for South African clients
  • Take responsibility for processes, procedures, and product delivery
  • Maintain strong knowledge of product features and functions
  • Work with relevant stakeholders product solutions for client requests
  • Work with O&T to ensure timely implementation of product development
  • Create business requirement documents for market or product developments/changes

Client Retention & Satisfaction

  • Maintain a good understanding of evolving and changing customer needs and customer perception of quality
  • Work closely with operations and product management regional / in the country to deliver client solutions
  • Ensure client satisfaction; branch receives the highest possible rating in key identified surveys

Market Interface & Intelligence

  • Maintain a close relationship with local clients and prospects
  • Maintain a strong rapport with market regulators, infrastructures
  • Help Country Head to drive market efforts with authorities and regulators on behalf of Citi and clients for best practices and to clarify/resolve issues

Risk & Control

  • Ensure satisfactory audit results
  • Maintain current knowledge of the requirements of Citi and Custody risk management control and product policies and processes
  • Ensure continuity of business
  • Alert Country Head and senior management of events that may create or increase risk

Knowledge/Experience:

  • Relevant and applicable work experience in Securities Services – Custody
  • Experience in South Africa with local banks and non-bank FIs as client of Securities Services - Custody
  • Experience in building and maintaining client relationships
  • Understand the product development lifecycle

Qualifications:

  • University degree

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