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Call Center Agents

3 months ago

Johannesburg, Gauteng, Saudi Arabia Servest Full time
Servest: Call Center Agents

Applications are invited for a vacancy exists for a dynamic and driven Call Centre Agent to join a team based at the Head Office in Waterfall. This role reports directly to the Client Care Desk Team Leader, in the Shared Services Business Unit.

Responsibilities:

  • Answer incoming calls ranging from customer service, telesales, and general enquiries
  • Route calls to appropriate colleagues
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Log and transfer sales leads to relevant divisions
  • Document all call information according to standard operating procedures
  • Recognise, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports daily
  • Keep up to date with product, service, and process knowledge
  • Manage general mailboxes associated with Servest according to standard operating procedures.
  • Social Media Community Management
  • Other duties as assigned

Requirements:

  • Matric (Grade 12)
  • Knowledge of customer service practices and principles
  • Proficient in relevant computer applications
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately