Senior Manager

2 months ago


Johannesburg, Gauteng, Saudi Arabia MTN Full time

RESPONSIBILITIES
Context Global influences, environmental / industry demands, organisational mission etc.

  • Fast moving, hyper competitive industry with constantly changing business requirements and technologies
  • Fluid complexities of customer expectations and demands
  • Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
  • Highly dynamic and fluctuating Telecommunications industry
  • Total customer experience for MTN brand
  • Constantly changing consumer and market needs
  • Fast paced environment
  • Market dynamics and developments
  • MTN policies, processes and procedures
  • Regulatory industry norms govern MTN and partners
  • Highly pressurized, deadline-driven environment
  • Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
  • Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position KPA's
Key Job Responsibilities
Strategy and Development

  • To oversee the alignment of Consumer Business Residential strategy which includes operating systems, procedures and processes, to that of the business operational design, controls and measures.
  • To manage and ensure implementation of the strategy across a matrix structure and bringing in key stakeholders when needed
  • Driving strategic initiative and improvement project implementation across all business units
  • To integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different divisions.
  • To align operational needs of the department to external economic and commercial environment for sustainability.

Operational Delivery

  • Manage, control and direct "Business as Usual" operations for Residential segment, including driving the changes required for implementation of new products and processes
  • Define the standards and set targets for operational performance across various activities and identify the parameters for measurement of performance.
  • Drive and manage Key projects for the division
  • Ensure monthly reporting , meetings and governance is adhered to
  • Coordinate all supporting functions to enable commercial and technology business units to deliver on the Residential Segment objectives

Budgets

  • Develop and manage operational budgets in line with business objectives;
  • Develop and manage project initiative budgets in line with business objectives; and
  • Advise and Support the General Manager on the annual Business planning and positioning of 3-year plan for Residential
  • Set and implement bottoms up targeting approach for business plan as well as Channel targets

Reporting

  • Report on a monthly basis to GM: Residential Segment on progress made within the division and in accordance with the measurement metrics set by the organisation;
  • Highlight to the management significant deviations from defined performance metrics; and
  • Prepare all reports and packs for governance meetings
  • Report on an adhoc basis on specific projects, as required

Managerial / Supervisory Responsibilities – where applicable

  • Accountable for the morale, performance, and development of the department's human capital;
  • Align departmental values with MTN brand values;
  • Approve work structure process before adoption by the team;
  • Coach and mentor direct reports;
  • Enforce team members' compliance to standard working processes and procedures;
  • Ensure adequate succession planning and that succession plans that are in place are achieved;
  • Ensure assigned team is led motivated, and rewarded to achieve KPA's;
  • Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
  • Ensure effective management of diversity among personnel in the division;
  • Identify staff training and development needs and implement necessary actions;
  • Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
  • Possess the authority, presence, and integrity to command respect from colleagues and from external contacts;
  • Provide career development for direct reports counselling, coaching, identifying key performance areas, career planning and goal setting;
  • Provide guidance and leadership ensuring future focus and current efficiency;
  • Recruit and build a world class information management team;
  • Set goals and objectives for direct reports, monitor progress and maintain motivation;
  • Set overall direction for the division; and
  • Provide an advisory function on governance and best practices in client experience.

QUALIFICATIONS
Job Requirements Education, Experience and Competencies
Education:

  • Minimum of 4 year degree qualification
  • Fluent in English and language of country preferable.

Experience:

  • Minimum 5-8 years Commercial Management Experience
  • Minimum 5 years in Telecommunications industry
  • Project Management Experience
  • Good understanding of the telecommunication industry
  • Strategic decision-making Experience

Competencies:

  • Knowledge
  • Complex and matrix structures
  • Consumer Insight best practices and trends
  • Decision making processes
  • Entrepreneurial approaches
  • Financial / Numeracy
  • Operational management
  • Project management
  • Telecommunications industries
  • Empowering others
  • Global thinker
  • Organisational awareness

Skills

  • Analytical
  • Conflict management
  • Continuous improvement
  • Data interpretation
  • Dealing with ambiguity
  • Dealing with complexity
  • Leadership and coordination
  • Leadership
  • Numerical
  • Decision making
  • Presentation
  • Reporting
  • Insights
  • People skills

Behavioural Qualities

  • Innovation
  • Complete Candour
  • Emotional maturity
  • Drive
  • Passion
  • Attention to detail
  • Quick learner
  • Negotiation
  • Integrity

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