Claims Assessor-Stolen Vehicle Recovery
2 months ago
Key Purpose
- To identify and recover stolen and hijacked vehicles on the Discovery Insure contract following a claim.
- To serve as a mediator between clients and/or brokers. Provide feedback and support to claims salvage consultants and foster good relationships between brokers and clients.
Areas of responsibility may include but not limited to
- Arrange with uplifting of vehicles from SAPS and move to Salvage service providers within the agreed service level agreement.
- Prepare relevant documentation for the release of the vehicle from the SAPS and accompany clients and assist with identification of vehicle within predetermined time frames.
- Risk mitigation throughout the salvage process.
- Reporting on all recovered vehicles and making recommendations.
- Identify and report on fraudulent claims.
- Perform administrative tasks and meet deadlines.
- Make recommendations to prevent fraud.
- Analyse, collecting, evaluating, and handling of evidence.
Education and Experience
- Matric Essential
- 3 years' minimum of vehicle theft investigation/recovery experience in the short-term insurance industry Essential
- 2 years' minimum SAPS stolen vehicle recovery experience Essential
- Investigation terminology Essential
- Tertiary qualification relating to investigations and interviewing e.g. Certified Fraud Examiner Advantageous
- Hold a valid driver licence Essential
- Willing to travel Essential
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