Current jobs related to 3 X Key Account Customer Relationship Manager - Cape Town, Western Cape - Rentokil Initial South Africa

  • Key Account Manager

    4 weeks ago

    Cape Town, Saudi Arabia British American Tobacco Full time

    WHAT YOU WILL BE ACCOUNTABLE FOREffectively manage accounts, supervising Key Account budgets, forecasts, and actuals to ensure efficient use of financial resource allocated for the key account group. Ensure timely reporting in collaboration with Finance on a Monthly, Quarterly, and yearly reporting cycle.To manage direct reports who will support the account...

  • Key Account Manager, Operations, Air

    3 weeks ago

    Cape Town, Saudi Arabia DSV Full time

    Main Purpose of the RoleDSV Cape Town have dedicated operations teams for our Retail business.This team manages all import shipments into Cape Town & Durban from various suppliers globally – mainly China and India. Within the team we have an import controlling function which receive documents, open files and pass shipment through for customs clearance.This...

  • Account Manager

    4 weeks ago

    Cape Town, Saudi Arabia Dentsu Full time

    Key Responsibilities:Client Strategy Development: Develop and implement comprehensive strategies for assigned clients.Determining client needs by conducting in-person or electronic meetings to outline their goals.Campaign Oversight: Oversee client campaigns, identifying areas for improvement.Relationship Management: Create and maintain positive, long-term...

  • New Accounts Manager, DSR

    2 weeks ago

    Cape Town, Saudi Arabia Amazon Web Services Full time

    Key job responsibilitiesBuild your own pipeline of opportunities, identifying high sales potential Selling PartnersAdept at building relationships with Director level key decision makers, developing a clear understanding of our Selling Partners and their needs, articulating compelling rationale for why Partners should launch on AmazonUnderstand and utilize...

  • Refinery Business Relationship Manager

    1 month ago

    Cape Town, Saudi Arabia Astron Energy Pty Ltd. Full time

    Job DescriptionThe Refinery BRM is a strategic partner with the refinery leadership team and drives thought-leadership to bring innovation and value to the refinery. They manage the end-to-end IT portfolio of applications and ensure spend is aligned to strategy, follows governance and procurement processes. This role partners closely with key business...

  • Customer Service Agent

    4 weeks ago

    Cape Town, Saudi Arabia Cape Union Mart Full time

    Job DescriptionOur Customer Experience Department is in search of a culture fit Customer Service Agent to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives.The role will require the incumbent to work effectively across multiple teams, including some external partners, to...

  • Account Manager, AWS Startups

    2 weeks ago

    Cape Town, Saudi Arabia Amazon Web Services Full time

    Key job responsibilitiesMeet or exceed revenue and goal targets in a defined territory.Help develop a comprehensive account/territory plan to manage and grow numerous accounts concurrently.Grow & articulate compelling value propositions around AWS services.Accelerate customer adoption.Maintain a robust sales pipeline.Work with partners to extend reach &...

  • Territory Development Supervisor

    4 weeks ago

    Cape Town, Saudi Arabia Mars Full time

    What are we looking for?Diploma or Grade 12Tertiary education in Sales & MarketingA minimum of 3 years work experience as an in-field sales professional in the FMCG industryCustomer management skillsStrong negotiation skillsGood communication and interpersonal skillsPossession of valid drivers license with a safe driving record.Ability to lift up to 40lbs,...

  • Accounts Payable Clerk, Global

    4 weeks ago

    Cape Town, Saudi Arabia G Adventures Full time

    What you’ll be doing:Validate supplier invoices on our internal booking systems for our global tripsRecords transactions and retains all accounting records. Posts, verifies, and reconciles accounts payable.Maintains A/P sub ledger including aging and tracking the payables. Ensures that the supplier invoices are correctly recorded and accounted under the...

  • Accounts Supervisor M/F

    3 weeks ago

    Cape Town, Saudi Arabia CFAO Full time

    Key Performance Areas:To perform this job successfully, the appointed individual must be able to perform each key performance area satisfactorily.This list of key performance areas is not exhaustive and may be changed to accommodate business needs from time to time:Overall supervision to ensure administrative tasks related to all documentation of the Toyota...

  • GIBB Yes Programme

    3 weeks ago

    Cape Town, Saudi Arabia GIBB Engineering and Architecture Full time

    Core PurposeThe YES Youth Employment Service Programme is a business-led collaboration with government. YES seeks to reduce youth unemployment across private and public sectors. The aim is to enable more youth to develop new skills, gain meaningful workplace experience and earn a salary, which will in turn significantly improve their chances of finding...

  • Account Manager

    1 month ago

    Cape Town , Johannesburg, Saudi Arabia Astron Energy Pty Ltd. Full time

    Job DescriptionManagement of: Individual Customer Profitability metrics across all product sold to Manufacturing customers incl. P&L, Financial Responsibility for Product Sales and Balance Sheet in respect of allocated customers Lubricants and Fuels.The position is directly accountable for every aspect of the Sales and Marketing activity and related...

  • UK Customer Call Center Agent

    4 weeks ago

    Cape Town, Saudi Arabia Rentokil Initial South Africa Full time

    QUALIFICATIONS, EXPERIENCE & SKILLSTertiary Education in a related field advantageousMinimum of 5 years experience in a similar roleUK Customer Call Center experience essentialEvidence of sufficient experience to demonstrate abilityStrong values in customer serviceGood initiative and judgement skillsTeam playerCustomer Focus: excelling at customer service &...

  • Reporting Manager

    4 weeks ago

    Cape Town , Stellenbosch, Saudi Arabia The Heineken Company Full time

    Key Responsibilities:Ensure that the transactional reporting of the organisation is executed in an accurate and timely manner.Develop and maintain best practice processes within the team to meet objectives.Define the correct treatment per IFRS and Global Accounting guidelines.Advise on the Accounting Process to be followed. GL accounts to be used, trading...

  • Incident Management Engineer

    2 weeks ago

    Cape Town, Saudi Arabia Amazon Web Services Full time

    Key job responsibilitiesEvery day will bring new and exciting challenges that include elements of:Drive the resolution of large scale customer impacting incidents as part of a team rotationDrive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.Provide critical incident...

  • Senior Specialist: Solutions Sales

    3 weeks ago

    Cape Town, Saudi Arabia Salt South Africa Full time

    Key Responsibilities:Develop and execute go-to-market strategies for target industries and regionsBuild and maintain strong relationships with key decision-makersIdentify, qualify, and convert sales opportunitiesDeliver compelling sales presentations and proposalsNegotiate contracts and close deals effectivelyCollaborate with account managers to drive...

  • Programme Coordiator

    2 weeks ago

    Cape Town, Saudi Arabia IIE Rosebank College Full time

    Duties and Responsibilities:Delivering lectures and direct student engagement 10 hours per week based on module-specific requirements in line with module pacers.Update learning management system and provide feedback to students.Quality assures lecturer engagement, attendance, and participation to enhance the quality of Teaching-Learning.Design, develop and...

  • Accountant IFRS17 Specialist

    2 weeks ago

    Cape Town, Saudi Arabia AFA - Accounting and Financial Advisory Full time

    Key Responsibilities:Implement and maintain compliance with IFRS17 standardsReview financial data and perform analysis to ensure accurate reportingWork closely with the actuarial team to interpret and implement new accounting policiesPrepare financial statements and reports in accordance with IFRS17 guidelinesAssist with auditing and reconciling financial...

  • Microsoft Sales Specialist

    1 month ago

    Cape Town, Saudi Arabia BUI Full time

    Overview of the roleAs a Sales Consultant at BUI, you will be responsible for driving sales and revenue growth by identifying and closing new business opportunities, building and maintaining relationships with customers, and providing exceptional customer service.Responsibilities  Technical solution selling across multiple Microsoft, Cyber Security and...

  • Accountant - Cape Town

    2 weeks ago

    Cape Town, Saudi Arabia Unique Personnel Full time

    Job Description    Responsibilities Include but not limited to:Processing of accounting entriesReconciliationsmonth-end journalsOther accounting-related tasksMonth-end proceduresAudit supportInherent Requirements    Qualifications and Experience:A Degree / relevant Diploma in Accounting is Essential along with strong Excel skills3+ years'...

3 X Key Account Customer Relationship Manager

3 months ago

Cape Town, Western Cape, Saudi Arabia Rentokil Initial South Africa Full time

Requirements

  • Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
  • Provide leading edge "Proactive" & "Reactive" contact strategies that are customer defined.
  • Lead on "After Sales Service" queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
  • On-boarding of new contracts and "Welcome Pack" and "Introductory" review with customers where required
  • Provides the customer with a "One Stop Shop" desk based named contact into the business.
  • Offers Intensive "Wraparound Care" for risk customers with priority planning process.
  • Review CSI and Net Promoter feedback and deploy action plan to improve customer experience.
  • Ability to view a customer 360 degrees and prioritise customers for service/sales/support.
  • Ensuring that actions required for financial targets are deployed with customers on behalf of the business and recovered to mutually benefit both parties.
  • Define contact plan within designated portfolios to minimise "risk" and maximise opportunities.
  • Target for business growth sales & service team and individually on specific accounts.
  • Co-ordinating customer projects, including major mobilisations, special events and bespoke products together with a contingency plan for each of these.
  • Responsibility for retention of owned portfolio and supporting branch.
  • Co-ordinate key account reporting and analyse issues up front to proactively resolve.
  • The100% delivery of profiled customer closed loop solution.
  • Complete 'Account Reviews' with portfolio customers
  • Maintain customer portals

Key Deliverables

  • To achieve agreed retention & growth targets within designated portfolio
  • To deliver and exceed portfolio & customer SLA's within the agreed account plan and strategy.
  • To source solutions for all customer queries against designated portfolios through on-going negotiation with key touch points within the Business.
  • To deliver an improved customer satisfaction for "New" & "Existing" customers in relation to account set up and mobilisation.
  • The account manager will analyse RI performance for service and operations against agreed customer SLA's and make recommendations and deliver long term improvements.
  • The Account Manager will ensure the CRM management of the account is accurate at every level & that customer interaction are reflective in all primary data systems
  • The account manager will work with customers educating and developing their understanding of our business regulations and compliance to support lean processes that mutually benefit the business and customer.

Essential Skills and Behaviours required for Success

  • Strong influencing and negotiation skills.
  • Demonstration of strong financial acumen to understand the impact of commercial decisions on the Company.
  • Excellent customer service skills
  • Ability to build good, sustainable relationships with Customers and RI functions.
  • Self motivation and the ability to work on own initiative.
  • Tenacity to deliver exceptional customer service.
  • Ability to demonstrate determination in setting personal objectives and the achievement of goals.
  • Well organized and methodical in approach to drive accurate solutions for our Customers.
  • Ability to influence people across RI to act and focus action on the right priorities.
  • Proven ability to meet targets with a positive record of achievement of stretching KPIs & objectives.
  • Confident with the ability to challenge poor performance and deliver marked change for customers
  • Ability to multi-task and be resilient in a high pressured and fast paced environment.

QUALIFICATIONS and EXPERIENCE

  • Target driven & experience of achieving and exceeding stretching portfolio targets.
  • Field Sales and/or Account Management experience.
  • Ability to understand financial, commercial and customer driven targets and objectives.
  • Evidence of building and growing new business along with the tactical process for retention.
  • An understanding of how a sales & customer service function align in a portfolio business.
  • Understanding of customer market segments in which our customers operate commercially.
  • An understanding of the threat posed by our competitors and how to impact on this.
  • Account planning & contact strategy of customers by segment and customer intelligence