Technical Services Manager
4 days ago
We are seeking an experienced and highly skilled Technical Service Delivery Manager to oversee and deliver performance, cloud, and site reliability engineering services. The ideal candidate will possess deep technical expertise, exceptional leadership capabilities, and outstanding communication skills in both Arabic and English. This role demands a proactive approach to service delivery, ensuring high standards of operational excellence and customer satisfaction.
Key Responsibilities:
- Support the Head of the Department in managing the delivery of performance engineering, cloud services, and site reliability engineering (SRE) solutions to clients.
- Ensure the successful implementation, monitoring, and optimization of performance, cloud, and SRE services.
- Act as the primary point of contact for clients, ensuring timely and effective communication in both Arabic and English.
- Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions.
- Manage service level agreements (SLAs), key performance indicators (KPIs), and other performance metrics to ensure service excellence.
- Identify areas for service improvement and implement best practices for continuous enhancement.
- Oversee incident management, problem resolution, and root cause analysis for performance, cloud, and SRE-related issues.
- Prepare and present regular service delivery reports to stakeholders, highlighting performance, incidents, and improvement actions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in performance engineering, cloud services (such as AWS, Azure, Alibaba Cloud, or Google Cloud), and site reliability engineering.
- Proven track record in managing technical service delivery and leading engineering teams.
- Exceptional communication skills in both Arabic and English.
- Solid understanding of performance testing tools, cloud architectures, and SRE principles.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making skills.
- Certifications in relevant fields (e.g., AWS Certified Solutions Architect, Google Cloud Professional, Certified Kubernetes Administrator) are a plus.
Preferred Skills:
- Experience with monitoring and observability tools such as Dynatrace, Prometheus, Grafana, or similar.
- Knowledge of automation tools and scripting languages.
- Familiarity with ITIL processes and service management frameworks.
- Proactive mindset towards identifying areas for service optimization and ensuring smooth service delivery.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
#J-18808-Ljbffr-
Aviation Technical Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Spectrum Technical Services Inc Full timeAbout the Role:The APG Inspector-Quality Control plays a vital role in ensuring the maintenance of aircraft meets the highest standards. As a member of our team, you will perform Quality Verification Inspections (QVIs) on assigned aircraft and associated equipment. Your attention to detail and ability to identify potential issues will be crucial in...
-
Aviation Technical Support
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Spectrum Technical Services Inc Full timeSpectrum Technical Services, Inc. is a leading provider of technical services to the aviation industry.Hydraulic Systems SpecialistWe are seeking an experienced technician to join our team as a Hydraulic Systems Specialist.The selected candidate will be responsible for maintaining, repairing, and overhauling aircraft pneumatic and hydraulic systems, as well...
-
Technical Services Coordinator
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeSaudi Petroleum Services Polytechnic is looking for a Technical Services Coordinator to provide exceptional technical support to our teams. As a Technical Services Coordinator, you will be responsible for receiving, processing, and resolving technical service requests in a timely and efficient manner.Key responsibilities include:Receiving, documenting, and...
-
Technical Services Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia INNOVATIONS BUILDING SERVICES LLC Full timeOversee the department goal ensuring to handle company needs on urgent basis, understand the directions and requirement, meet management expectation with solid solutions and responsible to provide full time technical support to the Projects, Asset Management and OEM and will ensure that all practices are in align with Company best practice requirements. In...
-
Technical Quality Assurance Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Spectrum Technical Services Inc Full timeAbout the JobThis Quality Control Manager role involves providing technical leadership and oversight for various aspects of aircraft maintenance.Key ResponsibilitiesImplement quality assurance programs, including assessments, inspections, and surveillance.Develop and manage product improvement initiatives.Conduct trend analysis and provide recommendations...
-
Head of Technical Services Division
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia INNOVATIONS BUILDING SERVICES LLC Full timeThe role of the Head of Technical Services Division requires a strategic thinker who can develop and implement processes to ensure seamless delivery of technical services. You will be responsible for driving innovation, improving efficiency, and enhancing customer satisfaction.About UsWe are committed to attracting talented professionals who share our vision...
-
Maintenance Operations Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Spectrum Technical Services Inc Full timeAbout Us:Spectrum Technical Services, Inc. is a leading provider of aviation services, dedicated to delivering high-quality solutions that meet the needs of our clients. We are committed to excellence and strive to maintain the highest standards in all aspects of our business. If you share our values and are passionate about delivering exceptional results,...
-
Quality Control Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Spectrum Technical Services Inc Full timeJob OverviewSpectrum Technical Services, Inc. is a leading provider of technical services and solutions.About the RoleWe are seeking a highly skilled Quality Supervisor to join our team.ResponsibilitiesProvide technical guidance and oversight for maintenance actions, procedures, equipment, and facilities.Develop and implement quality assurance programs,...
-
Aircraft Maintenance Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Spectrum Technical Services Inc Full timeJob DescriptionSpectrum Technical Services Inc. is seeking a skilled Aircraft Maintenance Manager to oversee aircraft maintenance and assign priorities, changes aircraft status, monitors parts flow, coordinates scheduled and unscheduled maintenance, and monitors Estimated Time in Commission (ETIC).The ideal candidate will monitor the flying schedule and...
-
Technical Services Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Esri Full timeWe are looking for a highly skilled Systems Administrator to join our IT department. As a key member of the team, you will provide technical support and troubleshooting services for our Windows, macOS, and Linux environments.ResponsibilitiesSupport and troubleshoot Windows, macOS, and Linux environmentsProcure software and hardware from local...
-
Senior Manager of Technical Support
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia INNOVATIONS BUILDING SERVICES LLC Full timeThe Senior Manager of Technical Support plays a critical role in ensuring the delivery of exceptional technical support services to our customers. As a seasoned professional, you will be responsible for leading a team of technical experts, developing processes, and driving innovation.About UsWe are committed to attracting and retaining top talent who share...
-
Technical Service Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia West Story Full timeThe Technical Service Lead role at West Story is designed for an experienced professional who can drive efficiency and effectiveness in our technical operations. As a key member of our team, you will be responsible for ensuring that our maintenance team delivers high-quality services to our customers.Main Responsibilities:Develop and implement strategies to...
-
Technical Services Expert
3 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeAbout the JobWe're seeking an experienced Technical Services Expert to join our team at Amazon. As a Technical Services Expert, you will be responsible for providing technical expertise to customers and collaborating with internal teams to drive customer success.Experience in IT development or implementation/consulting in the software or Internet industries...
-
Technical Account Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dell GmbH Full timeAbout the RoleThis is an exciting opportunity to become a Technical Account Manager - Services at Dell Technologies. As a key member of our team, you will be responsible for building and managing relationships with senior level technical personnel and decision makers.Key ResponsibilitiesIdentify and develop opportunities to grow the professional services...
-
Technical Services Director
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full timeOverviewThe Senior Director – Technical Services plays a pivotal role in ensuring the operational readiness of Qiddiya's assets. This includes overseeing facilities management strategy, service design, and technology strategy to ensure seamless execution of FM operations.ResponsibilitiesDevelop and implement the Asset Management Facilities Management...
-
Asset Management Technical Services Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full timeSenior Director - Asset Management Technical ServicesThe Senior Director of Asset Management Technical Services is responsible for ensuring the operational readiness of Qiddiya's facilities management (FM) and technical services. This encompasses FM strategy, FM service design, FM technology strategy, FM phased mobilization, and ongoing FM operations.This...
-
IT Service Delivery Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeWe are seeking a seasoned IT professional to oversee the delivery of exceptional IT services at Saudi Petroleum Services Polytechnic. As an IT Service Delivery Manager, you will play a pivotal role in ensuring seamless service delivery by managing requests, streamlining workflows, and driving continuous improvement.The ideal candidate will possess a strong...
-
Technical Account Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeJob DescriptionRole Summary:We are seeking a Technical Account Manager - Cloud Services to drive our customers' creative and transformative spirit of innovation across all technologies. The successful candidate will craft and execute strategies to drive our customers' adoption and use of AWS services.Key Responsibilities:Advise on solutions and provide...
-
IT Service Delivery Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia mod IT Services GmbH Full timeJob ResponsibilitiesThe IT Service Delivery Manager will be responsible for leading the IT department and driving the delivery of high-quality IT services to customers. This role requires a strong technical background, excellent leadership skills, and the ability to work collaboratively with other departments and stakeholders.The successful candidate will...
-
Technical Field Service Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Otis Worldwide Corp Full timeJob SummaryThe Technical Field Service Manager is responsible for supporting the direct staff with technical knowledge on service field activities, including planned/un-planned repair works and root cause analysis of frequent downs. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.Key...