Senior Specialist

3 weeks ago


Jeddah, Makkah Province, Saudi Arabia IsDB Group Full time

IDB3447 - Senior Specialist - Claims and Recovery

Business Unit: ICIEC Division: Not Applicable Department: Legal Affairs - ICIEC Country: Saudi Arabia Location: Saudi Arabia - Jeddah Job Grade: E3 Closing Date: 30-Mar-2025

JOB PURPOSE

The role holder is responsible for guiding the effective and accurate assessment, administration and fair settlement of valid claims submitted by customers in line with the established claims and recovery guidelines. This role will also provide requisite support to the Head, Claims and Recovery in all recovery operations for claims paid according to defined recovery management procedures.

  1. Complies with the guidelines and leads the collection of relevant information for investigation of claims submitted.
  2. Participates and guides the investigation of submitted claims to analyze eligibility and verification based on defined policy terms.
  3. Coordinates with key stakeholders from Underwriting to solicit any additional information required for analysis of claims submitted.
  4. Participates in the investigation of claims submitted by policyholders and examines reasons for non-payment, part payment, or delay in payment by buyers in line with established guidelines for recovery or for writing-off claims.
  5. Attempts to settle claims amicably with involved stakeholders to safeguard the Corporation's interests and minimize loss.
  6. Ensures claims involving legal procedures are handed over to the Legal Department and supports Lawyers by providing relevant information.
  7. Ensures claims notification and settlement in compliance with policy terms, regulatory requirements, and organizational guidelines.
  8. Ensures all valid claims are settled fairly and documents cases for future reference and improvement of products.

Departmental Responsibilities

  1. Provides technical guidance on claims and recovery to legal counsels regarding advising and assisting client departments in structuring projects, finance, and investment transactions.
  2. Prepares technical opinions as requested by management.
  3. Assists the Manager, LAD in coordination and quality control of technical services.
  4. Leads technical negotiations with external counterparts.
  5. Leads the provision of technical support to Member States regarding claims and recovery objectives.
  6. Leads product development initiatives and handles high technical projects.
  7. Leads the provision of technical assistance to Member Countries related to claims and recoveries.

People Management Responsibilities

Academic Qualifications and Relevant Experience

Experience: 8 Years, 6 Years, 4 Years

Nature of Experience: 3-5 Years of prior experience in managing claims and recovery operations or risk underwriting, preferably in Export Credit Insurance/Banking Industry.

Business Language Skills

Core Competencies

Competency

Proficiency

Leadership Competencies

Competency

Proficiency

Technical Competencies

Competency

Proficiency

  1. Knowledge of Insurance Laws and Contracts
  2. Knowledge of Arbitration Procedures
  3. Knowledge of Legal Drafting and Contracting Norms
  4. ICIEC Business Knowledge
  5. ICIEC Product Knowledge
  6. Knowledge Sharing
  7. Communication and Presentation Skills
  8. Knowledge of Billing, Invoicing and Claims procedures
  9. Knowledge of Insurance Information Management System (IIMS)
  10. Knowledge of Claims Verification Procedures
  11. Investigation and Examination Skills
  12. Knowledge of Claims Settlement Procedures
  13. Knowledge of Recovery Procedures
  14. Provide inputs to underwriters on review of potential or existing insured claim experience

Location: Jeddah

If you meet the criteria and are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

  • Resume/CV
  • Passport-size photograph
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