IT Support Technician
2 days ago
Direct message the job poster from SEP System House Factory For Electric Panels
Recruitment | Talent Acquisitions | Headhunter | OnboardingJob Summary
Responsible for providing technical support and assistance to end-users, ensuring smooth operation of IT systems, and maintaining a high level of customer satisfaction.
Responsibilities:
- Provide first-line support for hardware and software issues, assisting users with technical problems via phone, email, and in-person.
- Diagnose and resolve technical issues related to computer systems, networks, and software applications efficiently.
- Monitor and prioritize support tickets using a ticketing system, ensuring timely resolution and follow-up on outstanding issues.
- Assist users with onboarding processes, including setup and configuration of workstations, software installations, and access to necessary resources.
- Perform regular maintenance on IT systems, including updates, backups, and security checks to ensure optimal performance.
- Escalate complex technical issues to senior technicians or specialized teams when necessary, ensuring effective communication and resolution.
- Maintain accurate documentation of technical issues, resolutions, and processes to assist in knowledge sharing and future troubleshooting efforts.
Qualifications:
- Proven experience in IT support or a related field.
- Strong knowledge of computer hardware, software, and networking principles.
- Excellent troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Entry Level
Employment TypeFull-time
Job FunctionInformation Technology
IndustriesAppliances, Electrical, and Electronics Manufacturing
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