IT Support Technician

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SEP System House Factory For Electric Panels Full time

Direct message the job poster from SEP System House Factory For Electric Panels

Recruitment | Talent Acquisitions | Headhunter | Onboarding

Job Summary

Responsible for providing technical support and assistance to end-users, ensuring smooth operation of IT systems, and maintaining a high level of customer satisfaction.

Responsibilities:

  • Provide first-line support for hardware and software issues, assisting users with technical problems via phone, email, and in-person.
  • Diagnose and resolve technical issues related to computer systems, networks, and software applications efficiently.
  • Monitor and prioritize support tickets using a ticketing system, ensuring timely resolution and follow-up on outstanding issues.
  • Assist users with onboarding processes, including setup and configuration of workstations, software installations, and access to necessary resources.
  • Perform regular maintenance on IT systems, including updates, backups, and security checks to ensure optimal performance.
  • Escalate complex technical issues to senior technicians or specialized teams when necessary, ensuring effective communication and resolution.
  • Maintain accurate documentation of technical issues, resolutions, and processes to assist in knowledge sharing and future troubleshooting efforts.

Qualifications:

  • Proven experience in IT support or a related field.
  • Strong knowledge of computer hardware, software, and networking principles.
  • Excellent troubleshooting and problem-solving skills.
  • Good communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Seniority Level

Entry Level

Employment Type

Full-time

Job Function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing

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