Customer Experience Business Analyst

We're looking for a highly skilled Customer Experience Business Analyst to join our team at Keeta. As an independent brand of Meituan, the world's largest tech-driven retail company, we're revolutionizing the food delivery space with cutting-edge technology. Our mission is simple: We help people eat better, live better.This role requires a data-driven...

We're looking for a talented CX Quality Assurance Manager who can analyze data related to agent performance, customer satisfaction (CSAT) surveys, and other key metrics to identify trends, uncover insights, and recommend actionable improvements.This role requires a strong analytical mindset, expertise in data analysis tools, and a deep understanding of...

**Job Overview**We are seeking a skilled Customer Care Specialist to join our team in the Riyadh office. As a key member of our team, you will provide sales and general support for exhibitors within the Middle East via various communication methods.**About GES**GES is a global leader in live events marketing, creating unforgettable experiences for brands...

Direct message the job poster from Penta Consulting.Penta Consulting supports technology resource solutions across EMEA. We're currently supporting an enterprise customer who is specializing in AI & Automations. We are looking for a Business Analyst to work onsite in Saudi Arabia (Riyadh).Role Overview:We are seeking a Business Analyst with a decent...

Are you a Business Analyst who excels in gathering facts and analyzing data? Do you enjoy supporting a team and satisfying clients? If so, we want you to consider joining our Arthur D. Little team in Saudi ArabiaWe are looking for talented individuals to fill Business Analyst positions in our Riyadh office.ResponsibilitiesExtracting key messages from your...

Business Analyst - Conversational AI (Chatbot & IVR) SystemGet AI-powered advice on this job and more exclusive features.Key Responsibilities:Elicit and Analyze Business Requirements:Conduct thorough needs assessments and gather detailed business requirements from stakeholders, including customers, internal departments, and executives.Analyze business...

Penta Consulting supports technology resource solutions across EMEA. We're currently supporting an enterprise customer who is specializing in AI & Automations. We are looking for a Business Analyst to work onsite in Saudi Arabia (Riyadh).Role Overview:We are seeking a Business Analyst with a decent understanding of finance operations to lead the process...

Direct message the job poster from Discovered MENAProduct Talent Partner at Discovered - Hiring for the best Product professionals in the MENA regionBusiness Analyst ManagerExperience working with SalesforceAre you a Business Analyst who has worked on Marketing Transformations?We have partnered with one of Riyadh's fastest-growing powerhouses to hire a...

We currently have an urgent opening for a Business Analyst (with Agile Exp) with over 8 years of experience at Synechron in Riyadh, Saudi Arabia.Job Role: Business AnalystAbout Company:At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver...

Get AI-powered advice on this job and more exclusive features.Keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product design, development, sales, marketing, account management, and so on, in order to keep fine-tuning the customer's experience.Carrying out...

About the job BUSINESS ANALYST - CBAP (ARABIC SPEAKER)We are seeking 3 Business Analysts to join one of our highly respected clients within the Financial Services Domain.This role is crucial for bridging the gap between business needs and technology solutions. The ideal candidate will be responsible for analyzing business processes, identifying improvement...

ServiceNow Business Analyst - Arabic speakingThe Business Analyst will work on a wide variety of different programs to support diverse customer projects in various industries. Your role will be to understand and modernize their legacy applications by migrating them to the ServiceNow platform.Responsibilities:Requirement Gathering: Collaborate with clients...

Join to apply for the Business Analyst (3 months Project) role at Jari Solutions.We are seeking an experienced Business Analyst with 8+ years of expertise to drive strategic analysis and process improvement within our organization. The ideal candidate will possess a deep understanding of microservice architecture and a strong background in the MENA...

Business Analyst - Riyadh - 2025 (On-site)As a Business Analyst at Arthur D. Little you will work on well-defined sub-tasks of the assignment with the close support and guidance of your case manager.ResponsibilitiesThe Business Analyst's role includes:Gathering facts and analyzing data from various sourcesExtracting key messages from your research in a clear...

Senior Business Analyst - FSI Industry - ServiceNowThe Senior Business Analyst - ServiceNow will work on a wide variety of different programs to support diverse customer projects in our Financial Services BU. Your role will be to understand and modernize their legacy applications by migrating them to the ServiceNow platform.Responsibilities:Requirement...

Job Summary:The Customer Service Shift Leader is responsible for overseeing customer service agents during rotating shifts, providing business guidance and standard processes to agents, acting as the point of contact for urgent cases, and identifying operational or process issues with agents.Key Responsibilities:Monitor customer service agents during...

Müller's Solutions, a leading Tech consulting firm specializing in Tech Outsourcing, Managed Services, SAP implementation & Support, and Global Tech Recruitment, is seeking a skilled and motivated Business Analyst to join our team. With offices located in Germany, Saudi Arabia, United Arab Emirates, and Egypt, Müller's Solutions is known for delivering...

About the roleThis is a challenging and rewarding opportunity for an experienced Senior Business Analyst to join Duncan & Ross. As a key member of our team, you will play a vital role in driving business growth and improvement through strategic process analysis and implementation.Responsibilities include:Conducting thorough business analysis to identify...

Business Analyst - Riyadh - 2025 (On-site)As a Business Analyst at Arthur D. Little, you will work on well-defined sub-tasks of the assignment with the close support and guidance of your case manager.ResponsibilitiesGathering facts and analyzing data from various sourcesExtracting key messages from your research in a clear and concise wayAssisting the team...

OverviewAs a Business Analyst at Arthur D. Little you will work on well-defined sub-tasks of the assignment with the close support and guidance of your case manager.ResponsibilitiesThe Business Analyst's role includes:Gathering facts and analyzing data from various sourcesExtracting key messages from your research in a clear and concise wayAssisting the team...