Program Manager
3 weeks ago
We are seeking a highly motivated and results-driven Program Manager to support Amazon's Latin America (LATAM) Talent Acquisition team. This role will focus on gathering and analyzing metrics data, assisting with daily operations, and managing internal communication efforts. As a Program Manager, you will leverage your analytical skills, knowledge of operational metrics, and experience working with cross-functional teams to drive process improvements and ensure the smooth execution of initiatives across the region.
Key job responsibilities:
- Metrics Data Analysis & Reporting:
- Collect and analyze key performance metrics to drive insights and improve business performance.
- Identify trends and performance gaps, working closely with cross-functional teams to recommend and implement solutions. - 3rd Party Support Coordination:
- Manage relationships and support collaboration with third-party partners to ensure alignment with Amazon's goals and timelines.
- Act as a liaison between internal teams and external vendors.
- Ensure timely resolution of any issues or concerns related to third-party support with recruiters.
- Manage cost and effectively allocate system credits. - Internal Communication:
- Lead the creation and distribution of a weekly internal newsletter that highlights key updates, project milestones, and operational insights.
- Ensure communication is clear, concise, and engaging for the LATAM region team. - Documentation and Process Improvement:
- Develop clear and detailed documentation for processes, reports, and operational workflows.
- Continuously review and refine internal documentation to ensure clarity and effectiveness in knowledge transfer. - Cross-Functional Collaboration:
- Partner with business leaders, Change Champion, and operations teams to identify and implement process improvements.
- Provide support to senior PM with actionable insights to drive decision-making and improve operational efficiencies.
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in English
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Speak, write, and read fluently in Spanish
- Strong understanding of the Latin American market and ability to work independently and in a fast-paced, dynamic environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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