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AT and XP Regional Customer Service Modality Manager, Saudi Arabia
1 month ago
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of AT and XP Regional Customer Service Modality Manager. This position will be based in our newly established Digital and Innovation Regional Headquarters in Riyadh, Saudi Arabia.
Your role:- Identify, develop and implement opportunities to augment overall operational effectiveness for MEA countries.
- Proactively identify cost-saving opportunities to implement mitigation strategies for potential threats to business operations.
- Drive growth and development to accomplish company goals.
- Maintain highest customer satisfaction including profitability in particular within the framework of Siemens Healthcare, Customer Services.
- Plan and draft the annual Healthcare target agreement and the quarterly business reviews.
- Plan and implement the service budget within the assigned modality by including the installed base, the contractual/non-contractual work and the sales programs in accordance with the basic conditions provided by the Service Lead.
- Ensure efficient execution of all CS Business Management Processes related to the assigned business unit and products in order to drive CS Revenue and market growth:
- Market analysis and competitive transparency.
- Customer base analysis and business potential identification.
- Contract management.
- Service portfolio, offerings and pricing.
- Provide sales support to the local sales organization / product manager.
- Ensure technical collaboration and knowledge transfer during sales offers and projects.
- Convert BU / product related options / upgrade and applications into local market requirements.
- Support the field force in any specific issues related to the assigned modality.
- Inform the field about developments, strategies and market programs.
- Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
- Focusing on high volume businesses and contracts, as well as on key customer relations.
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
- 5+ years of successful experience in service management within the AT and XP Modality, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
- Excellent organizational skills.
- Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization.
- Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives.
- Ability to read, analyze and translate into action financial profit and loss statements.
- Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
- Ability to thrive as a member of a collaborative, cross-functional team.
- Prior experience in leadership and people management is highly advantageous.
- Competent knowledge of MS Office applications, PowerBI and some reporting tools.
- Fluent in English Language.
To find out more about the specific business, have a look at Siemens Healthineers Saudi Arabia (siemens-healthineers.com).
Who we are:We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com).
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
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