AT and XP Regional Customer Service Modality Manager, Saudi Arabia

1 day ago

Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of AT and XP Regional Customer Service Modality Manager. This position will be based in our newly established Digital and Innovation Regional Headquarters in Riyadh, Saudi Arabia.

Your role:
  • Identify, develop and implement opportunities to augment overall operational effectiveness for MEA countries.
  • Proactively identify cost-saving opportunities to implement mitigation strategies for potential threats to business operations.
  • Drive growth and development to accomplish company goals.
  • Maintain highest customer satisfaction including profitability in particular within the framework of Siemens Healthcare, Customer Services.
  • Plan and draft the annual Healthcare target agreement and the quarterly business reviews.
  • Plan and implement the service budget within the assigned modality by including the installed base, the contractual/non-contractual work and the sales programs in accordance with the basic conditions provided by the Service Lead.
  • Ensure efficient execution of all CS Business Management Processes related to the assigned business unit and products in order to drive CS Revenue and market growth:
    • Market analysis and competitive transparency.
    • Customer base analysis and business potential identification.
    • Contract management.
    • Service portfolio, offerings and pricing.
  • Provide sales support to the local sales organization / product manager.
  • Ensure technical collaboration and knowledge transfer during sales offers and projects.
  • Convert BU / product related options / upgrade and applications into local market requirements.
  • Support the field force in any specific issues related to the assigned modality.
  • Inform the field about developments, strategies and market programs.
  • Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
  • Focusing on high volume businesses and contracts, as well as on key customer relations.
Your expertise:
  • BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
  • 5+ years of successful experience in service management within the AT and XP Modality, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
  • Excellent organizational skills.
  • Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization.
  • Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives.
  • Ability to read, analyze and translate into action financial profit and loss statements.
  • Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
  • Ability to thrive as a member of a collaborative, cross-functional team.
  • Prior experience in leadership and people management is highly advantageous.
  • Competent knowledge of MS Office applications, PowerBI and some reporting tools.
  • Fluent in English Language.

To find out more about the specific business, have a look at Siemens Healthineers Saudi Arabia (siemens-healthineers.com).

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com).

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.


#J-18808-Ljbffr

  • Customer Service Modality Expert

    24 hours ago

    Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

    This position requires a strong background in service management, with 5+ years of experience in the AT and XP modality or a directly related field. You will also need professional-level knowledge of using analytical databases and complex Excel workbooks, as well as competence in MS Office applications, PowerBI, and reporting tools.The successful candidate...

  • Regional Customer Experience Manager

    24 hours ago

    Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

    We are seeking a highly skilled Regional Customer Experience Manager to join our team in Saudi Arabia. As a key member of our customer service modality, you will be responsible for identifying and developing opportunities to enhance operational effectiveness across MEA countries.Key responsibilities include proactively identifying cost-saving opportunities,...

  • Digital Health Services Manager

    4 days ago

    Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

    We are a global leader in medical technology, dedicated to creating better outcomes and experiences for patients. Our innovative solutions are crucial for clinical decision-making and treatment pathways.As a Business Manager, Digital Health, you will play a key role in developing and managing our Digital Health portfolio within the country. You will work...

  • Service Operations Manager

    24 hours ago

    Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

    Siemens Healthineers is a global leader in medical technology, committed to creating better outcomes and experiences for patients worldwide. We are seeking a highly motivated Service Operations Manager to join our team in Saudi Arabia, where you will play a critical role in driving growth and development across MEA countries.As a key member of our customer...

  • Regional Customer Service Manager

    2 days ago

    Al-Qassim Province, Saudi Arabia ITH Icoserve Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...

  • Health Solutions Portfolio Manager

    4 days ago

    Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

    We are a team of more than 71,000 highly dedicated Healthineers in over 70 countries. As a leader in medical technology, we push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they face.Our portfolio is crucial for clinical decision-making and treatment pathways. As a Business Manager,...

  • Regional Key Account Manager

    5 days ago

    Riyad Al Khabra, Saudi Arabia 0551 VMS Arabia Commercial Ltd Full time

    Job Description0551 VMS Arabia Commercial Ltd is looking for a highly motivated Regional Key Account Manager to focus on the Middle East & Africa business of selected Chinese construction companies.This role involves working closely with our Regional Sales Teams, reporting to the Head of Sales Country and in a second line to the Head of Global Key Accounts...

  • ProServe Cloud Architect – FSI, AWS Professional Services – Saudi Arabia

    4 hours ago

    Riyad Al Khabra, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) (Amazon) Full time

    DESCRIPTIONAWS ProServe is seeking a ProServe Cloud Architect (PCA), focusing on Financial Services Industries (FSI). This role will be focused on helping FSI customers build or migrate their business workloads on AWS.From ideation through to build and then to operate, AWS ProServe is committed to helping customers accelerate their time-to-value on AWS. This...

  • Business Growth Strategist

    4 days ago

    Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

    Our Digital Health portfolio includes enterprise imaging IT, AI-powered decision support, eHealth, and patient engagement solutions. We also offer business intelligence, performance management tools, and tele-operations solutions, as well as innovative cardiology IT and digital pathology.As a Business Manager, Digital Health, you will develop and manage our...

  • Saudi Arabia Financial Services Director

    6 days ago

    Riyad Al Khabra, Saudi Arabia AstroLabs Full time

    About Us:AstroLabs provides comprehensive corporate services, supporting global companies expanding into the UAE and Saudi Arabia. Our expertise spans company formation, corporate services, and now, accounting services.Job Description:This position involves building and leading our accounting services line in Saudi Arabia, focusing on developing a scalable...

  • Customer Service Manager

    2 days ago

    Al-Qassim Province, Saudi Arabia ITH Icoserve Full time

    We are ITH Icoserve, a leader in medical technology. Our team of Healthineers is dedicated to creating better outcomes and experiences for patients worldwide. We push the boundaries of innovation to pioneer breakthroughs in healthcare.As a Regional Customer Service Manager, you will play a crucial role in managing customer service in your assigned regional...

  • Regional Business Development Manager

    24 hours ago

    Riyad Al Khabra, Saudi Arabia Dolce & Gabbana Full time

    As a Regional Business Development Manager at FedEx, you will be responsible for identifying new business opportunities and developing strategies to pursue them.You will work closely with cross-functional teams to understand customer needs and develop solutions that exceed their expectations. Your expertise in sales processes and procedures will enable you...

  • Business Manager, Digital Health

    4 days ago

    Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...

  • Asset Management Marketing Professional

    2 days ago

    Riyad Al Khabra, Saudi Arabia Data Services Saudi Arabia Limited One Person Company - H12 Full time

    Key ResponsibilitiesSupport the development and execution of an overall brand and promotional strategy to support business goals and priorities for the Middle East region with primary focus on the Saudi Arabia market.Work with both internal teams and external partners to help develop and implement marketing campaigns and programs based on client and market...

  • Solutions Engineer, Service Provider Sales, Saudi Arabia

    1 day ago

    Riyad Al Khabra, Saudi Arabia Cisco Systems, Inc. Full time

    Solutions Engineer, Service Provider Sales, Saudi ArabiaLocation:Area of InterestEngineer - Pre Sales and Product ManagementJob TypeProfessionalNetworking, Service ProviderJob Id1437387Meet the TeamLooking to be part of an innovative and dynamic team? Why not join the Europe, Middle East & Africa Service Provider team at Cisco? There has never been a better...

  • Regional Operations and Finance Coordinator

    2 days ago

    Riyad Al Khabra, Saudi Arabia Saudi Tourism Authority Full time

    As an A&E Operations Manager, you will be responsible for leading a team of professionals to deliver exceptional results in the field of tourism. If you have a passion for travel and tourism, and are looking for a challenging and rewarding career opportunity, then this could be the perfect role for you.About the Team:The team is responsible for shaping the...

  • Regional Operations Coordinator

    2 days ago

    Riyad Al Khabra, Saudi Arabia Hunter Industries Full time

    At Hunter Industries, we are seeking a proactive and adventurous Regional Operations Coordinator to help drive our business growth in the Middle East region. Our company is a global manufacturer of innovative solutions for landscaping irrigation and lighting system technologies that are becoming increasingly popular in Smart City development worldwide.We...

  • Account Development Manager for ThousandEyes Enterprise Customers

    4 days ago

    Riyad Al Khabra, Saudi Arabia Tbwa ChiatDay Inc Full time

    Sales PositionWe are looking for an experienced Enterprise Account Executive to join our team in Saudi Arabia & North Africa. The successful candidate will be responsible for driving sales growth and revenue expansion across the region, building strong relationships with key decision-makers, and identifying and pursuing sales opportunities that align with...

  • Principal Business Development Manager, AWS Migration

    8 hours ago

    Riyad Al Khabra, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) (Amazon) Full time

    DESCRIPTIONAWS is seeking a Principal Business Development Manager, Migrations and Modernization, to join our team. In this senior role, you will be responsible for generating, shaping, orchestrating, and closing some of Amazon's most complex and high-impact migration and modernization opportunities in Saudi Arabia. We are looking for an innovative,...

  • Sales Director for ThousandEyes in Saudi Arabia

    4 days ago

    Riyad Al Khabra, Saudi Arabia Tbwa ChiatDay Inc Full time

    Role OverviewWe are seeking an experienced Enterprise Account Executive to join our team in Saudi Arabia & North Africa. The successful candidate will be responsible for driving sales growth and revenue expansion across the region, building strong relationships with key decision-makers, and identifying and pursuing sales opportunities that align with the...