Senior Monitoring Analyst
5 days ago
Lead the monitoring and analysis of IT systems, infrastructure, and business applications, ensuring timely detection, escalation, and resolution of issues to maintain optimal service availability and performance.
Role and Responsibilities- Oversee and guide the monitoring of alerts and incidents using various tools.
- Provide advanced troubleshooting for complex issues, including 2nd-level and escalation support.
- Lead the identification and suppression of false positive alerts, improving monitoring efficiency.
- Develop and optimize monitoring processes and workflows in collaboration with other teams.
- Conduct regular reviews of critical business and IT systems to identify potential risks.
- Provide mentorship and technical guidance to junior monitoring analysts.
- Lead transaction monitoring activities with a deep understanding of banking systems and workflows.
Bachelor's degree in IT, Computer Science, or a related field. 4+ years of experience in IT operations, system monitoring, or a related role. Familiarity with banking systems and transaction monitoring processes is preferred.
SkillsStrong knowledge of IT infrastructure, applications, and monitoring tools.
Proficiency in monitoring tools and technologies.
Experience in optimizing monitoring processes and suppressing false positive alerts.
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