Sr Continuous improvement Manager, AMZL ACES

3 days ago

Jeddah, Makkah Province, Saudi Arabia Amazon Full time

The Amazon Customer Excellence System (ACES) Manager leads the ACES Field Team in Amazon Logistics (AMZL) in Mexico, working to be the most customer-centric company on earth. To get there, the ACES Manager directly supports Regional Directors with subject matter expertise, assists with identifying root causes, and takes a leadership role in the rollout of projects, new processes, and continuous improvement.

This role partners with both internal and external program management and technical teams and is able to build relationships with colleagues across delivery stations, tech, and support teams. This role is both a collaborator focused on implementing network-wide initiatives, as well as the primary Quality partner for Operations Regional Directors. To be successful in this role, you need to pair analytical skills and a data-driven outlook with great communication skills, be a proven leader of leaders, have the ability to deal with ambiguity in a constantly changing/fast-paced environment, be able to prepare and give detailed data-driven business reviews to senior management, have clear and effective narratives, and present them effectively to Directors and VPs. Additionally, mobility to be onsite at stations you support is required, with a minimum of 100% onsite attendance weekly in the station.

Key job responsibilities
  1. Works across team(s) and Ops organization at country, regional and/or cross-regional level to drive improvements and enablers to implement solutions for customer, cost savings in process workflow, systems configuration, and performance metrics. Leads projects and opportunities across the Operations (FCs, Sortation, logistic centers, Supply Chain, Transportation, Engineering, etc.) that are business critical and may be global in nature.
  2. Leads medium to large complex, cross-functional strategic projects and opportunities.
  3. Prioritizes projects and feature sets, evaluates and sets stakeholder expectations for Amazon's marketplace: country, regional and/or cross-regional level.
  4. Writes clear and detailed functional specifications based on business requirements as well as writes and reviews business cases.
  5. Applies a rigorous approach to problem solving.
  6. Highly analytical skills needed to interpret large data sets.
  7. Performs supporting research and analysis, and drives the product (project, processes/deliverables) development schedule from design to release.
  8. Structures and develops implementation plans and works with Ops leaders to pilot and test new solutions and then roll out across the broader Ops organization at country/cross-country and/or cross-regional level.
  9. Acts as a credible business partner to Amazon's Operations network.
  10. Manages critical relations with external partners (e.g. vendors) and contractors from the initial phase of the project to its execution.
  11. Demonstrates strong hands-on project and operations management.
  12. Demonstrates strong ownership of any part of their project. Possesses a combination of practical and intellectual skills and an ability to shift and adapt to different tasks that vary between complex analyses and hands-on project and operations management.
  13. Possesses relevant understanding and experience in operational processes and workflow. Able to dive deep into the operational process to correct under-performing parts and acts as a troubleshooter.
  14. Provides technical/operational guidance to the teams, managers, and field personnel on their projects or part of the medium to large project and processes.
  15. Is consulted regarding operation model, and, for higher levels, is considered a formal owner of the Operation model.
  16. Travel expectations will be up to 40% to MEX Delivery Stations.
BASIC QUALIFICATIONS
  1. Completed bachelor's degree or 2+ years of Amazon experience.
  2. 7+ years of management experience in a manufacturing, production, or distribution environment.
  3. Cross-functional project management experience.
  4. Process improvement experience via Kaizens and use of LEAN tools.
  5. Fluent in English and Spanish (C1+).
PREFERRED QUALIFICATIONS
  1. Certifications in Six Sigma and Lean are a plus.
  2. Prior experience as a Lean or Six Sigma mentor.
  3. Proven ability to influence others without having positional authority.
  4. Project management and organizational skills, with experience working on complex initiatives with cross-functional teams in a dynamic environment.
  5. Communication skills, with the ability to simplify complex topics for broad audiences.
  6. Ability to handle changing priorities and use good judgment in stressful situations.
  7. Ability to deep dive and develop innovative ideas for process challenges.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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