Performance Improvement Representative

5 days ago


Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

Job Profile

We are seeking a Performance Improvement Representative to join our team in Jeddah. The successful candidate will be responsible for analyzing and improving call center performance.

Main Responsibilities:

  1. Analyze call recordings to identify trends and patterns, providing actionable insights to improve agent performance.
  2. Collaborate with the training team to design and deliver training programs that address knowledge gaps and skill deficits.
  3. Work closely with the management team to develop and implement corrective actions to address performance issues.
  4. Provide coaching and feedback to agents to help them improve their performance.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Bachelor's degree in a related field or equivalent experience.


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