Customer Service Representative

3 weeks ago


Khobar, Eastern Province, Saudi Arabia Midis Group Kuwait Full time

Company: Arab Computer for Maintenance LLC

Job TitleCustomer Service RepresentativeJob Scope

The Customer Service Representative is accountable for providing customers with an outstanding service through the timely processing of requests/repairs, management of administrative tasks and accurate updates on job status.

Main Duties and Responsibilities
  1. Welcome customers and provide world-class service and hands-on technical support on Apple products and devices;
  2. Understand and capture all required information from customers and create respective forms with accurate data;
  3. Accept units for service from walk-in customers including retailers and update the database accordingly;
  4. Promote and sell Apple accessories available in store;
  5. Diagnose and troubleshoot Apple products on the spot and refer to a Certified Technician if needed;
  6. Handle payment transactions and related reports accordingly;
  7. Process walk-in jobs on site or return to Apple in coordination with the Certified Technician;
  8. Manage the administrative paperwork and update customers on the status of their repairs in coordination with the Certified Technicians;
  9. Support the launch of new applications, services and tools;
  10. Maintain a cleaned and organized workstation and center;
  11. Stay updated on all Apple's articles and service news.
Position RequirementsEducation

Bachelor's degree in Business Administration or any other related field.

Experience

At least 1 year of relevant experience.

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