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Call Center Agent

1 month ago

Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full time

Join to apply for the Call Center Agent - English role at 2P Perfect Presentation.

About the Role

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Riyadh, Saudi Arabia. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.

Responsibilities:
  • Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate and timely information to customers while maintaining a high level of customer satisfaction.
  • Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions.
  • Follow up with customers on unresolved issues to ensure customer satisfaction.
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues.
  • Upsell products and services to customers when appropriate.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Adhere to call center scripts and guidelines to provide consistent and high-quality customer service.
  • Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets.
Requirements:
  • Previous experience in a call center or customer service role is preferred.
  • Excellent verbal and written communication skills in Arabic and English.
  • Strong problem-solving and decision-making abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong attention to detail and accuracy.
  • Ability to multitask and prioritize tasks effectively.
  • Positive and professional attitude.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Proficient in using call center software and computer applications.
  • Strong knowledge of customer service principles and practices.
Skills:
  • Strong problem-solving abilities.
  • Ability to multitask.
  • Knowledge of customer service principles.
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

IT Services and IT Consulting

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