Call Center Manager

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Extensya Full time

We are hiring an experienced Call Center Manager to lead daily operations and ensure excellent customer service delivery.

If you are a results-driven leader, we'd love to have you on board

Job Title: Call Center Manager

Location: Riyadh

Work Schedule: Shifts

Key Responsibilities:

  • Oversee daily call center operations and ensure KPI achievement
  • Lead, develop, and motivate the team to perform at their best
  • Analyze performance and implement data-driven improvements
  • Collaborate with other departments to enhance the customer experience

Requirements:

  • Minimum 5 years of experience in call centers, including at least 2 years as a Call Center Manager
  • Strong leadership and analytical skills
  • Proficient in call center systems and reporting tools
  • Fluent in English (speaking and writing)
  • Ability to work under pressure in a dynamic environment
Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Outsourcing and Offshoring Consulting

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