Engagement Associate

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia The Executive Centre Full time

Direct message the job poster from The Executive Centre

Corporate Head of Recruitment at The Executive Centre

The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs.

Job Title: Engagement Associate

As an Engagement Associate, you will play a pivotal role in delivering unparalleled customer service, acting as the 'face' of TEC for members and clients. You will maintain a professional, proactive, and customer-service-oriented persona to enhance the overall member experience.

Responsibilities:

Daily Operations:

  • Maintain professionalism at the front counter, responding to guests and clients' needs.
  • Efficiently handle telephone calls with a clear and cheerful tone.
  • Manage office unit and PABX system setups.
  • Organise postage, courier services, mail handling, and deliveries.
  • Coordinate conference room bookings and refreshments for meetings.
  • Handle secretarial and administrative tasks for clients as needed.
  • Conduct seamless check-in and check-out processes.
  • Perform up-selling and cross-selling to maximize revenue.

Service Standards:

  • Address and resolve inquiries, complaints, and feedback promptly.
  • Suggest improvements to service standards in collaboration with the Centre-in-Charge.
  • Maintain TEC's high service standards at all times.

Internal Coordination:

  • Build professional relationships with colleagues and stakeholders.
  • Support local operations in driving profitability, efficiency, and productivity.

Key Performance Indicators (KPIs):

  • Client Engagement: Deliver exceptional service and anticipate client needs.
  • Effective Communication: Practice active listening and ensure clarity in feedback.
  • Collaboration: Exhibit a cooperative attitude and share knowledge within the team.
  • Revenue Maximisation: Contribute to driving service revenue.
  • Operational Efficiency: Demonstrate proactive multitasking skills.
  • Professional Appearance: Consistently meet TEC grooming standards.
  • Centre Maintenance: Uphold the look, feel, and operational efficiency of TEC centres.

Requirements:

  • Ideally 1 year of customer service or administrative experience in a hospitality environment (e.g., hotel front desk).
  • Open to graduates.
  • Excellent interpersonal and communication skills; customer-oriented mindset.
  • Fluency in Arabic and English.
  • Strong multitasking abilities with attention to detail under pressure.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Willingness to occasionally work overtime.
  • Please note we will only consider Saudi Nationals for this position.
Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

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