Store Manager
4 days ago
About GMG:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
About the Role:
- Communicates store targets to the team and drives sales to achieve financial objectives.
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.
- Oversees and monitors all point of sales activities in the store, including sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback.
- Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats).
- Regularly audits store administration and resolves any issues; assists in carrying out annual stock counts and spot checks.
- Monitors and handles customer complaints and takes corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner.
- Tracks and evaluates brand sales performance, researches market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability.
- Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
- Maintains window and in-store displays to a high standard in line with merchandising guidelines.
- Oversees and monitors inventory management in the store (stock availability, order management, back store management, stock movement within store).
- Ensures accurate stock merchandise and management (stock aging, stock loss, space management) within the store.
- Coordinates with the facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life.
- Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage.
- Ensures seasonal peaks and important promotional events are taken into account when preparing forecasts and staff rosters.
- Ensures that the team is adequately trained in inventory management techniques such as inbound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies.
Skills:
- Speaks English and Arabic.
- Industry expertise.
- Product/Category knowledge.
- Customer orientation.
- MS Office and tools.
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