Mobility Lead

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia JASARA PMC Full time

JASARA PMC is seeking a Mobility Lead to join our team. The Program Support Service Team provides a high-quality centralized service that guides and supports colleagues throughout their time on the program, across employee accommodation, transportation and concierge type services with particular emphasis during onboarding and offboarding. The Team is responsible for enhanced service and employee experience.

The Mobility Lead is accountable specifically for creating and coordinating a centralized approach to onboarding and mobilization which will include transfers, ground transportation, and mobility related activities.

SPECIFIC RESPONSIBILITIES:

  1. Oversees the overall onboarding and offboarding procedures of incoming employees.
  2. Sets the processes to provide a cohesive 'Qiddiya experience' for all candidates.
  3. Coordinates transport, vehicles, and drivers for onboarding activities – collection from airport, first day, visitors etc.
  4. Develops a centralized suite of services and initial service level standards to ensure that employees and their dependents receive a high level of support and begin a successful settling in period at the employment location.
  5. Regularly measures employee feedback on their experiences and develops a model for continuous improvement.
  6. Explores innovations that create efficiencies in process, communications and enhance overall user experience in support of project support services, mindful of cost vs value to program and employee.
  7. Attends to inquiries of incoming employees that pertain to the schedule of services.
  8. Supports the New Hire Orientation.
  9. Develops 'how to guides' to support new hire processes to be included in the individual New Hire Packages.
  10. Works closely with the Delivery Partner mobilization teams to forecast mobilization numbers, ensuring service levels are maintained through peaks.
  11. Regular follow-up communications with inbound candidates.
  12. Ensures all steps in the process are rigorously documented.
  13. Reports on status of mobilization in line with SLA's.
  14. Supports the Concierge Lead as a second line support.

KEY RELATIONSHIPS:

Supervision Received: Program Support Manager, Recruitment Snr Manager

Supervision Given: Program Support Leads across QIC Delivery Team

Internal Contacts: QIC Delivery Teams

External Contacts: External Suppliers, Travel Agents, Landlords, back-office HR, Recruitment, mobilization and Government relations.

SKILLS/COMPETENCIES:

Be able to take initiative, lead tasks and operate with autonomy. Must also demonstrate the ability to effectively execute and manage complex tasks. Must be capable of conducting focused briefings to all levels of management, including effective problem solving and exercising excellent judgment. Ability to network across departments, key external stakeholders and organizations and be able to influence and partner. Must be able to embrace differences and consider a wide range of perspectives. Excellent organizational skills.

  • 5+ Years in Human Resources field, or
  • High Diploma in Human Resources, Business Administration and 5+ Years work experience in Human Resources field, or
  • High School and 6+ years work experience in Human Resources field.
  • Experience coordinating high volume service within a fast-paced environment.
  • Bachelor Degree in Business Administration, Human Resources, English translation, and English Literature. Excellent Microsoft office skills required. Strong team and collaboration skills. Ability to communicate at all levels. Fluent Arabic and English language skills preferred.
  • Proven experience working in a fast-paced administrative environment that involved working with internal and external stakeholders and business leaders with a developed understanding of HR and recruitment processes.
  • Strong attention to detail and professional written and verbal communication skills. Local experience in Riyadh, Saudi Arabia is preferred.
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