Hotel Manager
4 days ago
We are sourcing on behalf of a globally recognized hotel group known for delivering world-class hospitality experiences. This Riyadh-based luxury property offers an exceptional blend of comfort, elegance, and service excellence. As a Hotel Manager, you will be responsible for overseeing all operational aspects, ensuring seamless guest experiences, and driving business success.
Location: Riyadh, KSA
Role Summary:
We are seeking an experienced Hotel Manager to oversee the day-to-day operations of a luxury property in Dubai. Reporting to the Regional General Manager, this role requires a dynamic leader with a strong background in hotel management, guest services, and revenue optimization. The ideal candidate will have a passion for hospitality, exceptional leadership skills, and the ability to deliver outstanding guest experiences while driving financial performance.
Key Responsibilities:
- Operational & Guest Experience Management:
- Ensure seamless daily operations across all hotel departments, including front office, housekeeping, F&B, and guest services.
- Maintain exceptional service standards, ensuring a world-class experience for all guests.
- Implement guest feedback strategies, monitor reviews, and enhance service delivery.
- Uphold the hotel's brand standards and quality assurance guidelines.
- Oversee budgeting, forecasting, and financial reporting to optimize profitability.
- Drive revenue generation strategies, including occupancy rates, pricing, and cost control measures.
- Collaborate with the sales and marketing team to enhance brand visibility and guest engagement.
- Lead, mentor, and develop a high-performing hospitality team.
- Foster a positive work culture, ensuring motivation and professional growth.
- Ensure all employees adhere to company policies, hospitality standards, and service excellence.
- Ensure compliance with local regulations, safety protocols, and global hospitality standards.
- Implement and monitor health, safety, and hygiene procedures throughout the property.
- Manage crisis response plans and ensure staff readiness for emergency situations.
Required Qualifications & Experience:
- 5+ years of hotel management experience within a luxury or international hotel brand.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Strong expertise in guest experience management, operations, and financial planning.
- Proven track record in revenue management, budgeting, and cost control.
- Ability to lead and motivate large, multicultural teams.
- Exceptional communication and problem-solving skills.
Preferred Qualifications:
- MBA or advanced hospitality certifications (e.g., CHA – Certified Hotel Administrator).
- Knowledge of hospitality management software (Opera, PMS, or similar systems).
- Experience in Dubai's luxury hotel sector is highly desirable.
Key Skills:
- Revenue management & financial planning
- Team leadership & staff development
- Compliance & risk management
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