Senior Specialist Solutions Architect, Support and Managed Services
3 weeks ago
Job ID: 2915371 | Amazon Web Services Singapore Private Limited
AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. SSAs work backwards from our customer's most complex business problems to build and execute technical go-to-market plans that turn AWS ideas into multi-billion-dollar businesses.
AWS Managed Services (AMS) helps customers adopt AWS at scale by operating their AWS resources efficiently and securely using AWS services. AMS extends customer teams with operational capabilities, including monitoring, incident management, security, patch, backup, and cost optimization. As an SSA for AMS, you will leverage your cloud operations domain expertise to help customers create cloud operating models that use AWS services to ensure their workloads are well operated.
As a member of the Support and Managed Service GTM team, you will help define and deliver the technical GTM plan for AWS Managed Services (AMS) and AWS Support . You are a leader for specialists, architects, partners, and account teams around the world and set direction and standards for how we solve customer problems in the CloudOps domain. You partner with technical and business teams across AWS and bring the voice of the customer into our product development roadmap. The team sees the big picture and sets the plan so the world's most customer obsessed technical teams can make history.
We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
Key job responsibilities
• Lead technical pre-sales conversations with AWS customers. Help them define cloud operating models that leverage AWS services and align to AWS operational and security best practices.
• Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
• Provide advanced technical and operational knowledge to unblock our customers' largest and most critical business challenges.
• Act as a thought leader and share best practices through forums such as AWS blogs, whitepapers, reference architectures, and public speaking at events such as AWS Summit and re:Invent.
• Partner with business development peers to define the technical components of best-in-class Go-To-Market (GTM) concepts, solutions, and initiatives.
• Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population, to help them understand how to integrate operational best practices into customer architectures.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Experience migrating or transforming legacy customer solutions to the cloud
- Experience with presentations and speaking with executives, IT, management, and developers
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Knowledge of cloud architecture
- Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering)
- Experience architecting/operating solutions built on AWS
- Experience in infrastructure architecture, database architecture and networking
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- Strong written and verbal communication skills with a high degree of comfort writing technical documents.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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