System Development Manager III, REALM-HYD

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

The REALM Team in Hyderabad is looking for a System Dev Manager with the experience to manage all aspects of a mission-critical engineering support organization and a strong delivery record to execute strategic, cross-functional operations and technology projects. This position involves regular communication with senior management on status, risks, and change control. Cross-team coordination, project management, and executive presentation skills are essential.

As the Manager, you will have technical ownership of day-to-day application support operations. You will be responsible for software support functions in one of the most demanding departments within Amazon. The successful candidate for this role will have an established background in managing a software support organization, a strong customer focus, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment. This manager will collaborate with business teams, program/project management teams, and software engineering teams to achieve Operational Excellence and scale our business. The role also involves driving internal development projects and building custom tools to enhance the efficiency of support operations. You will lead a team of ~7 highly talented Dev Ops engineers responsible for managing all aspects of mission-critical systems. Drive process and service improvements, and improve day-to-day operational efficiency. Investigate and recommend approaches and systems that meet quality, performance, and sustainability criteria. Create operational run-books for events and services. You'll lead them to create and efficiently use tools and processes to triage, track, and resolve customer issues within a rapidly growing development organization. You'll be serving as the customer ambassador in engineering.
You will be accountable for the performance of Amazon's core business functions by partnering with development teams building reliability into code, making process investments helping Amazon scale its operations for current and next-generation systems. Other responsibilities include continuously raising the bar on operational excellence, waste elimination, and continuous improvement for large-scale distributed systems. You should be able to clearly articulate, through data, productivity gains achieved.

Key job responsibilities
  1. As a System Development Manager you will:
  2. Play a vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements.
  3. Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions.
  4. Work with our other technical teams to ensure the design is effective and complements our in-house custom developed applications across platform stacks (including SQL, Java/Perl/Python) or SaaS.
  5. Work on proactive detection mechanisms to report dips in software performance by building efficient metrics/monitors/alarms using our in-house tools.
  6. Build tools and automations to optimize the system, simplify processes, etc.
BASIC QUALIFICATIONS

- Bachelor's degree
- 3+ years as a tech manager
- Skilled in system design and Microservices technologies.

PREFERRED QUALIFICATIONS

- Managed a team of 8 or above for over 3 years
- Skilled in AWS Technologies and developed automations and tools that impacted a large-scale customer base.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Posted: March 24, 2025 (Updated about 4 hours ago)

Posted: March 24, 2025 (Updated about 8 hours ago)

Posted: March 24, 2025 (Updated about 9 hours ago)

Posted: March 24, 2025 (Updated about 9 hours ago)

Posted: March 10, 2025 (Updated about 11 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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