VoIP & Communications Engineer (Avaya)
3 days ago
We are looking for an experienced Avaya Specialist to join our technical team. The ideal candidate will be responsible for the deployment, configuration, and support of Avaya-based communication systems across internal operations and field environments. This role will support both in-house communication needs and client projects requiring Avaya expertise.
Key Responsibilities:
- Configure, program, and maintain Avaya IP Office, Aura, and Contact Center platforms.
- Implement call routing, call transfer, and voicemail solutions across multi-site environments.
- Support field technicians and office staff in resolving Avaya system-related issues.
- Ensure seamless integration with VoIP and network infrastructure.
- Conduct regular system audits, performance tuning, and feature optimization.
- Collaborate with the networking and IT teams for unified communication delivery.
- Stay current with Avaya updates, best practices, and certification paths.
Required Qualifications:
- Certification in Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Solutions Architect (ACSA).
- Strong hands-on experience with Avaya system programming and troubleshooting.
- Solid understanding of VoIP, call management systems, and telephony protocols.
- Experience supporting enterprise-grade Avaya deployments.
- Strong diagnostic skills with the ability to resolve system issues proactively.
- Strong communication skills and the ability to work in cross-functional teams.
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