Director Customer Experience

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia BEAMRA Full time

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Founder - Strategic Planning - DATA - Digital Transformation - Customer Experience

Company Description

BEAMRA Framework is a web platform that helps businesses structure their operations, design effective strategies, and execute plans to achieve their goals. It provides tools for managing business processes, optimizing customer journeys, and enhancing decision-making. By leveraging BEAMRA, organizations can streamline their operations, improve efficiency, and align their efforts toward achieving successful outcomes.

Role Description

This is a full-time role for a Director of Customer Experience. The Director of Customer Experience will be responsible for overseeing the customer service team, enhancing the customer journey, and ensuring customer satisfaction. Other key tasks include developing and implementing customer experience strategies, analyzing customer feedback, and leading initiatives to improve overall customer satisfaction.

Qualifications

  1. Strong Analytical Skills and Customer Satisfaction expertise
  2. Experience in Customer Service and Customer Experience
  3. Proven Team Leadership capabilities
  4. Excellent communication and interpersonal skills
  5. Ability to work independently and manage remote teams
  6. Bachelor's degree in Business, Marketing, or a related field
  7. Experience in using customer experience management tools is a plus
Seniority level

Director

Employment type

Full-time

Industries

Strategic Management Services

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