Director, Global Ops

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Visioninvest Full time
About Vision Invest
  • Our Shareholders, Al Muhaidib Group and Abunayyan Holding founded ACWA Holding in 2002 to spearhead public-private partnerships in the Kingdom of Saudi Arabia in the utility sector by founding ACWA Power. In 2018, we rebranded Vision Invest to align our mandate with Vision 2023. Our journey has taken us beyond the borders of the Kingdom of Saudi Arabia, extending across the GCC and beyond.
  • Our DNA remains that of a boutique investment house, built on core values of talent as our true equity, trust through strong governance, delivering stakeholder value with focus, driving innovation, and upholding credibility as our most valuable currency.
Team Member Value Proposition
  • Culture: a strategic pillar for Vision Invest and the essence of our shared DNA – it is this all-encompassing culture that makes us excited to show up at work every morning.
  • Vision: Investing for lasting impact - driven by innovation and sustainability, we strive to add long-term tangible value and make a positive impact to the communities we are invested in.
  • Team: You collaborate with and learn from top global talent. Enabled by an integrated value chain, we bring out the best in each other, and work together to achieve our vision.
  • Empowerment: You are empowered to define and lead initiatives, with freedom to explore, create, and innovate. We celebrate curiosity and creativity, encouraging every team member to excel beyond their expectations.
  • Growth: Join us in a constructively challenging, high-performance environment where personal growth and professional development are encouraged and accelerated.
Role Purpose and Summary
  • Drive the successful setup, integration, and operation of offices worldwide and ensure operational excellence by standardizing processes, fostering collaboration, and maintaining compliance across regions. With a focus on scalability and efficiency, this role is pivotal in supporting the organization's growth and ensuring global alignment.
Experience
  • 10-12 years of relevant professional experience in global operations, with a strong focus on project management, operational efficiency, and cross-border collaboration with a minimum of 5 years in managerial capacity; Experience in infrastructure funds, private equity, or a similar sector is preferred.
Qualifications
  • Master's degree in Business Administration, Operations Management, or a related field.
  • Certifications in Project Management (e.g., PMP or PRINCE2) and/or Operations Excellence are desirable.
Key Responsibilities: Role Specific Technical Responsibilities
  • Create Expansion Playbook
  • Develop a detailed, scalable playbook outlining every step of establishing new offices, including pre-launch planning, resource allocation, and post-launch stabilization.
  • Incorporate region-specific requirements such as market research, infrastructure needs, and cultural nuances into the playbook.
  • Ensure the playbook includes compliance frameworks, operational checklists, and contingency plans for unforeseen challenges.
  • Update the playbook periodically based on feedback and lessons learned from previous expansions.
    • Lead Office Setups
    • Spearhead the planning and execution of new office setups, collaborating with corporate stakeholders and local teams.
    • Assess location-specific needs, including real estate, staffing, technology, and operational requirements, to create tailored setup plans.
    • Manage budgets, timelines, and resource allocation to ensure smooth and cost-effective setups.
    • Coordinate with IT, Facilities, and Legal departments to ensure all infrastructure and compliance needs are met prior to launch.
      • Oversee Global Operations
      • Partner with office managers to ensure day-to-day operations align with organizational objectives and standards.
      • Conduct regular audits and reviews to monitor performance, address operational inefficiencies, and implement improvements.
      • Act as a liaison between global offices and headquarters to ensure consistent communication, reporting, and alignment.
      • Establish and track key performance indicators (KPIs) to measure the success of global operations.
        • Standardize Policies
        • Design and implement uniform operational policies, procedures, and workflows to create consistency across all offices.
        • Collaborate with department heads to ensure that standardized policies are relevant, practical, and aligned with organizational goals.
        • Roll out training programs to educate office managers and teams on standardized processes and ensure compliance.
        • Continuously evaluate and refine policies based on employee feedback, regulatory changes, and industry best practices.
          • Ensure Local Compliance
          • Partner with Governance, Compliance, Legal, and HCD (Human Capital Development) teams to navigate local regulations and legal requirements.
          • Oversee the development of location-specific compliance protocols to ensure adherence to tax, labor, and corporate laws.
          • Stay updated on regulatory changes in various regions and implement necessary adjustments to maintain compliance.
          • Mitigate risks by conducting regular compliance audits and addressing gaps proactively.
            • Support Cross-Office Collaboration
            • Facilitate effective communication between offices by implementing collaboration tools, regular meetings, and cross-functional initiatives.
            • Address regional challenges by mediating conflicts, resolving operational roadblocks, and fostering a culture of teamwork.
            • Organize global team-building events and knowledge-sharing sessions to enhance employee engagement and cross-cultural understanding.
            • Ensure that each office feels integrated into the global organization by promoting a unified company culture.
              • Manage Vendor Relations
              • Establish and maintain relationships with global and regional vendors to ensure reliable, high-quality services.
              • Negotiate vendor contracts to secure cost-effective solutions that align with organizational goals.
              • Develop a vendor management framework to monitor performance, address service issues, and evaluate vendor effectiveness.
              • Introduce new vendors or technology solutions to address evolving operational needs.
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