Director, Global Ops

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Visioninvest Full time

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Director, Global Ops

Riyadh Corporate Development / On-site

Role Purpose and Summary

Drive the successful setup, integration, and operation of offices worldwide and ensure operational excellence by standardizing processes, fostering collaboration, and maintaining compliance across regions. With a focus on scalability and efficiency, this role is pivotal in supporting the organization's growth and ensuring global alignment.

Experience

10-12 years of relevant professional experience in global operations, with a strong focus on project management, operational efficiency, and cross-border collaboration with a minimum of 5 years in managerial capacity; Experience in infrastructure funds, private equity, or a similar sector is preferred.

Qualifications

Master's degree in Business Administration, Operations Management, or a related field. Certifications in Project Management (e.g., PMP or PRINCE2) and/or Operations Excellence are desirable.

Key Responsibilities: Role Specific Technical Responsibilities

  1. Create Expansion Playbook
    Develop a detailed, scalable playbook outlining every step of establishing new offices, including pre-launch planning, resource allocation, and post-launch stabilization. Incorporate region-specific requirements such as market research, infrastructure needs, and cultural nuances into the playbook. Ensure the playbook includes compliance frameworks, operational checklists, and contingency plans for unforeseen challenges. Update the playbook periodically based on feedback and lessons learned from previous expansions.
  2. Lead Office Setups
    Spearhead the planning and execution of new office setups, collaborating with corporate stakeholders and local teams. Assess location-specific needs, including real estate, staffing, technology, and operational requirements, to create tailored setup plans. Manage budgets, timelines, and resource allocation to ensure smooth and cost-effective setups. Coordinate with IT, Facilities, and Legal departments to ensure all infrastructure and compliance needs are met prior to launch.
  3. Oversee Global Operations
    Partner with office managers to ensure day-to-day operations align with organizational objectives and standards. Conduct regular audits and reviews to monitor performance, address operational inefficiencies, and implement improvements. Act as a liaison between global offices and headquarters to ensure consistent communication, reporting, and alignment. Establish and track key performance indicators (KPIs) to measure the success of global operations.
  4. Standardize Policies
    Design and implement uniform operational policies, procedures, and workflows to create consistency across all offices. Collaborate with department heads to ensure that standardized policies are relevant, practical, and aligned with organizational goals. Roll out training programs to educate office managers and teams on standardized processes and ensure compliance. Continuously evaluate and refine policies based on employee feedback, regulatory changes, and industry best practices.
  5. Ensure Local Compliance
    Partner with Governance, Compliance, Legal, and HCD (Human Capital Development) teams to navigate local regulations and legal requirements. Oversee the development of location-specific compliance protocols to ensure adherence to tax, labor, and corporate laws. Stay updated on regulatory changes in various regions and implement necessary adjustments to maintain compliance. Mitigate risks by conducting regular compliance audits and addressing gaps proactively.
  6. Support Cross-Office Collaboration
    Facilitate effective communication between offices by implementing collaboration tools, regular meetings, and cross-functional initiatives. Address regional challenges by mediating conflicts, resolving operational roadblocks, and fostering a culture of teamwork. Organize global team-building events and knowledge-sharing sessions to enhance employee engagement and cross-cultural understanding. Ensure that each office feels integrated into the global organization by promoting a unified company culture.
  7. Manage Vendor Relations
    Establish and maintain relationships with global and regional vendors to ensure reliable, high-quality services. Negotiate vendor contracts to secure cost-effective solutions that align with organizational goals. Develop a vendor management framework to monitor performance, address service issues, and evaluate vendor effectiveness. Introduce new vendors or technology solutions to address evolving operational needs.
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