Systems Engineer, APAC Controls Deployment Team

Job ID: 2912777 | Amazon Asia-Pacific Resources Private Limited (Singapore)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Capacity Delivery Asia-Pacific Controls Deployment and Service (DCCD APAC CDS) team delivers and services the control systems which monitor and ensure the health of our data centers. APAC CDS' mission is to safely provide our customers with the unmatched reliability, security, and performance that AWS is known for. APAC CDS covers six disciplines of deployments, projects, service, colo, on-call support, and management.

As Amazonians, we work in a competitive environment. Our customers are always beautifully, wonderfully dissatisfied. Being successful in our roles is not just about doing our jobs well, but also evolving and innovating. Change is the only constant, and applies to our customers, our roles, our team organization, our tools, and our mechanisms.

To be successful in this team, you will also have:

1. Ability to thrive at the pace and scale of Amazon
2. Ability to work independently and manage multiple competing priorities
3. Ability and willingness to collaborate with peers around the globe, which may involve some participation in meetings at odd hours
4. Ability and willingness to travel domestically or globally as and when needed

Are you experienced in building and managing Windows systems, with a passion for maintaining highly-available IT infrastructure and services at a massive scale? The Controls Fleet team is responsible for supporting some of Amazon's most critical infrastructure services. As part of Amazon Web Services (AWS), we power the infrastructure behind the world's premier e-commerce and cloud computing environments. To meet the growing demand for AWS services worldwide, we seek exceptionally motivated individuals driven by learning and innovation. We are looking for a passionate and motivated Windows Engineer to join our team of Systems Engineers.

By joining us, you'll become part of a world-class team in a dynamic environment with the entrepreneurial spirit of a start-up. This is an opportunity to operate and engineer systems on a massive scale, gaining world-class experience in managing and supporting critical infrastructure. You'll work alongside passionate individuals dedicated to deploying and supporting essential IT infrastructure that powers AWS.

The ideal candidate will be innovative, possess excellent problem-solving and analytical skills, and thrive in a fast-paced environment. They should have a keen attention to detail and the ability to solve problems at their root. The Controls Fleet Operations team services customers globally, requiring the ability to manage multiple tasks and adapt to different challenges.

Following Technical Skills are required:

1. Cross-platform Expertise (Windows/Linux): Proficient in managing mostly Windows but Linux environments as well. For Windows skills, this includes experience with Active Directory/LDAP, Group Policy, and system administration. Skilled in PowerShell or Python scripting, with the ability to implement cross-platform security measures and manage core network services like DNS and DHCP.
2. Enterprise-scale Automation: Experienced in developing and implementing large-scale automation solutions using Python, PowerShell, and configuration management tools. Capable of creating efficient global deployment scripts, integrating automated testing, and utilizing version control systems to maintain and optimize infrastructure as code.
3. Network Redundancy and Optimization: Adept at configuring layer two network setups for maximum reliability and performance. This includes implementing NIC teaming, load balancing, and failover clustering. Skilled in network administration of larger layer two networks with layer three switch and routing concepts.

Other relevant skills:

1. High-availability Configurations: Skilled in designing and maintaining high-availability systems through clustering services, load balancer setups, and redundancy planning. Experienced in conducting failover testing, implementing robust disaster recovery procedures, and setting up continuous system health monitoring to ensure maximum uptime.
2. AWS Cloud Integration: Well-versed in AWS services and their implementation in enterprise environments. Able to manage cloud resources effectively, optimize costs, and integrate AWS automation tools. Experienced in implementing cloud security best practices and designing hybrid cloud configurations that leverage AWS Systems Manager, EC2, and S3.
3. Storage Solutions and RAID Management: Experienced in designing and managing enterprise storage solutions, including RAID array configuration and optimization. Proficient in implementing backup and recovery solutions, planning for data redundancy, and managing storage capacity. Capable of setting up monitoring tools and implementing disaster recovery procedures.

If you are passionate about technology, excited by the prospect of working in a dynamic, fast-paced environment, and driven to solve complex problems, we would love to hear from you.

Key job responsibilities

1. Innovation and Problem Solving: Utilize creativity and analytical skills to solve complex problems and implement innovative solutions.
2. Adaptability: Quickly adjust to changing priorities and manage multiple tasks efficiently.
3. Large-Scale Windows Server Environments: Design, build, and support extensive Windows server environments.
4. Enterprise Tooling: Implement and manage enterprise-scale tooling, such as SCCM, for a large Windows fleet.
5. Automation and Scripting: Develop and implement best practices for automating tasks and scripting in large server environments. Proficiency in PowerShell is essential.
6. Hardware Troubleshooting: Diagnose and resolve hardware issues, with hands-on experience in system building.
7. Networking and Windows Administration: Strong understanding of networking principles and expert-level Windows administration.
8. Global Deployment: Create scripts and automation tasks applicable to a global server fleet.
9. On call: Participate in a 24x7 on-call rotation that supports global customers.
10. Documentation: processes, maintain run-books, and contribute to continuous improvements of Amazon Control Systems support practices. Enhance knowledge sharing and drive process enhancements.

About the team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

- Bachelor's degree or higher in Computer Science, Management Information Systems, Engineering, or a related field, or equivalent work experience.

- 5+ years of work experience in building and supporting large-scale Windows server environments.

- Ability to travel up to 40% of the time and participate in a 24/7 on-call rotation.

- Proficiency in enterprise tooling, particularly SCCM, and solid networking knowledge with Windows administration expertise.

- Expertise in automation and scripting, specifically building PowerShell scripts from scratch and deploying them to large server environments; familiarity with additional automation tools and scripting languages.

- Expert understanding of Windows tools such as Active Directory, Group Policy, and Windows Server Update Services (WSUS); experience in patching Windows systems at a large scale.

- Familiarity with additional tools and technologies like Hyper-V, Windows Failover Clustering, and AWS tooling and services; hands-on experience with hardware troubleshooting and system building.

- Strong problem-solving skills, ability to manage multiple tasks in a fast-paced environment, adapt to shifting priorities, and work collaboratively with cross-functional teams.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.