Patient Access Agent

6 days ago


Jeddah, Makkah Province, Saudi Arabia Andalusia Health KSA Full time

Job Title: Patient Access Agent

Location: Jeddah - KSA

Career Level: Specialist

Date Posted: 1 - 2 - 2023

Years Of Experience: 1 Year

Key Responsibilities:
  • Ensure fast, accurate and satisfying booking confirmation and housing process to patients in OPD & inpatient.
  • Answer inquiries and address complaints.
  • Keep updated records and files.
  • Link with housekeeping, nursing, medical and finance departments when admitting, transferring or discharging patients.
  • Assess the accuracy of reporting of the reservations quality of the front office and translating its results into guiding factors for the top management corrective actions.
  • Follow up with credit patients services reservation process.
  • Apply the discount percentage whenever needed.
  • Receive cash from patients and monitor check in & out process.
  • Handle customer issues or problems so they can be resolved effectively and efficiently.
  • Escalate complex complaints to team leader.
  • Ensure going along with the operational strategies by determining job objectives, work methods, performance standards.
  • Implement the frameworks, policies and procedures that deliver effectively Operational and Strategic Plans which improve the front office services results.
Requirements:
  • Education: Bachelor's degree in HR, Finance, IT or hospitality background.
  • Nationality: Must be Saudi citizen.
  • Gender: Female.
  • Years of Experience: At least 1 year experience in the hospitality field.
Benefits:
  • Attractive salary package.
  • Transportation Allowance.
  • Housing Allowance.
  • Paid annual leave.
  • Provided medical insurance.
  • Friendly atmosphere.
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