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Service Operations Manager
1 month ago
Manages a medium-sized and complex operations contract.
Key Responsibilities:
- Keeps focus on Risks and Opportunities.
- Manages operational escalations, coordinates and communicates during significant incidents.
- Understands the customer's service business, processes, and values, anticipating their needs.
- Acts as a reliable and valued liaison between Vanderlande and the customer, creating strong relationships with key decision-makers.
- Sets priorities, distributes work, and monitors progress and quality.
- Continuously improves the performance of the operations of the system, making and executing an improvement plan.
- Drives continuous improvement in health and safety awareness.
