Call Center Agent

4 days ago


Jeddah, Makkah Province, Saudi Arabia Perfect Presentation (2P) Full time

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Jeddah, Saudi Arabia. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.

Responsibilities:

  • Answer inbound calls and respond to customer inquiries in a professional and courteous manner
  • Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
  • Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
  • Follow up with customers on unresolved issues to ensure customer satisfaction
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
  • Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
  • Upsell products and services to customers when appropriate
  • Stay updated on product knowledge and company policies to provide accurate information to customers
  • Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
  • Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets

Minimum Requirements:

  • Previous experience in a call center or customer service role is preferred
  • Excellent verbal and written communication skills in Turkish, French, Malay, and Urdu.
  • Strong problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Strong attention to detail and accuracy
  • Ability to multitask and prioritize tasks effectively
  • Positive and professional attitude
  • Flexibility to work in shifts, including evenings, weekends, and holidays
  • Proficient in using call center software and computer applications
  • Strong knowledge of customer service principles and practices

Skills:

  • Strong problem-solving abilities
  • Ability to multitask
  • Knowledge of customer service principles
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

IT Services and IT Consulting

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