Quality Assurance Lead
5 days ago
We are seeking a highly experienced and dynamic leader to join our team at 2P Perfect Presentation.
About the RoleThe Call Center Manager will be responsible for leading our call center operations in Jiddah, ensuring high levels of customer satisfaction and driving business growth.
Key Responsibilities:- Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
- Develop and implement strategies to enhance service quality and operational efficiency.
- Oversee quality assurance services to ensure compliance with standards.
- Prepare performance reports, analyze data, and follow up on key metrics to track progress and productivity.
- Conduct regular training and coaching sessions for team members to improve skills and knowledge.
- Collaborate with other departments to align call center objectives with overall business goals.
- Manage a team of call center agents, providing support and guidance to foster a positive work environment.
A Bachelor's degree in business administration or a related field, along with a minimum of 6 years of experience in managing call center projects, is required. Fluency in both Arabic and English, with excellent communication skills, is essential. Demonstrated experience in quality assurance services and processes, as well as strong analytical skills, are also required.
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