Chief Operating Officer

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia JLL Full time

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential, and retail properties. A Fortune 500 company with annual revenue of $20.8 billion and operations in over 80 countries around the world, our more than 108,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people, and communities SEE A BRIGHTER WAYSM. JLL is the brand name and a registered trademark of Jones Lang LaSalle Incorporated. For further information, visit jll.com

About JLL MEA

Across the Middle East and Africa (MEA), JLL is a leading player in the real estate and hospitality services markets. The firm has worked in 35 countries across the region and employs over 1,900 internationally qualified professionals across its offices in Dubai, Abu Dhabi, Riyadh, Jeddah, Al Khobar, Cairo, Casablanca, Cape Town, Johannesburg, and Nairobi. jll-mena.com

We are looking for a Chief Operating Officer (COO) for JLL KSA, based in Riyadh.

What this job involves

Reporting to the Country Head of JLL KSA, this role is an executive-level position. The role combines both execution of strategy and operational oversight as well as management of strategic transformation and continuous improvement initiatives. The COO will also lead and integrate the operations side of the business with the enabling functions sitting in regional or global vertical organizations. The ideal COO will have skills and qualities that complement those of the Country Head. S/he will appropriately challenge and counsel the Country Head and thereby build a strong and effective partnership.

Key Responsibilities

  • Support Country Head on strategic decision-making and long-term improvement initiatives.
  • Develop and lead business strategy execution, business planning, and management reporting.
  • Lead the co-creation of the company purpose, alignment, and cascade.
  • Define and review key strategic priorities, translating them into a comprehensive strategic plan.
  • Align business direction with the overall vision and goals of the organization.
  • Assist in developing and implementing the operating model and processes that drive operational efficiency and effectiveness.
  • Work closely with other business leaders to ensure alignment and effective execution of business strategies.
  • Drive innovation and identify new opportunities for growth and expansion.
  • Foster a culture of continuous improvement and operational excellence.

Operations

  • Oversee the daily operations of the business lines, adjusting as necessary.
  • Create and manage the key performance measures for the business.
  • Embed and operationalize the target operating model ensuring connectivity and alignment with the global structure and a focus on driving value to the bottom line.
  • Develop and manage a number of strategic client and supplier relationships.
  • Direct the enabling functions operations through matrix management (HR, Finance, Legal, Supply Chain, Health & Safety).
  • Manage the governance and communications structures of the business.
  • Design and lead the cascade of the business narrative to all stakeholders.
  • Partner with the corporate functions to ensure all activity is directed towards the growth of the region.
  • Orchestrate all levels of governance and manage interactions with regional and global leadership.
  • Implement processes and systems to measure and improve operational performance, including project delivery, resource allocation, and risk management.
  • Promote collaboration and knowledge-sharing across teams and business units.

KPIs

  • Revenue growth / profitability.
  • Client satisfaction.
  • Trusted advisor to CEO and to the wider leadership team.

Experience

  • Significant commercial experience within the real estate / construction industry.
  • Proven ability to lead projects and solve problems in a complex, global, multi-faceted, highly matrixed organization.
  • Managed $200M+ revenue generating business effectively.
  • Track record of integrating acquired businesses.
  • Expert in selecting, developing, retaining, and leading talent, whether with or without direct management.
  • Track record of successful change management.

Skills and qualities

  • Action-oriented – establishes and drives the operating plan; organized and able to lead across multiple and at times competing demands.
  • Strategic mindset – able to see the big picture and translate it into tangible actions.
  • Change agent – thrives on transformation; exceptional at leading through change.
  • Technically savvy – understanding how technology, data, and analytics can drive results and enable business outcomes.
  • Collaborative and influential – persuasive yet instills confidence among stakeholders; significant gravitas to have impact and respect among peers.
  • Continuous improvement – challenges status quo; recognizes and implements improvements.
  • Financially astute – commercial-oriented, strong financial acumen.

Qualifications:

  • Bachelor's degree in a related field; MBA preferred.
  • Proven experience in a senior leadership role within the real estate / construction industry.
  • Strong strategic thinking and ability to translate strategies into actionable plans.
  • Excellent leadership and people management skills, including the ability to motivate, inspire, and develop high-performing teams.
  • Track record of driving operational efficiencies, financial performance, and sustainable growth.
  • Experience in managing complex projects and operations in a fast-paced, client-centric environment.
  • Solid understanding of project management methodologies, process efficiency, and industry best practices.
  • Strong analytical skills with the ability to identify and interpret key business insights.
  • Exceptional communication and presentation skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Proactive, results-oriented mindset with a focus on continuous improvement and innovation.

Location: On-site – Riyadh, SAU

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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