Sr. Enterprise Account Manager

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tryoto Full time

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally.

In the quest to build MENA's next global startup, we've set our sights on solving a worldwide challenge – shipping The secret to our success lies in our mantra: OTOmation, where Innovation and Automation converge to democratize shipping solutions for everyone. Are you a tech enthusiast with an appetite for challenges? OTO is the place for you We're in pursuit of high-energy, self-motivated individuals who are committed to their craft. At OTO, we've embraced a no-door policy, fostering a culture of openness, honesty, and an appreciation for diverse perspectives.

Sr. Enterprise Account Manager

We are now calling on all Sr. Enterprise Account Manager Heroes OTO is currently on the hunt for a seasoned Sr. Enterprise Account Manager to join our team Bring your A-game, expertise, and enthusiasm & join us in driving OTO's growth into the MENA Market

Tasks & Responsibilities:
  • Build and maintain strong, lasting relationships with clients, fostering trusted partnerships to drive satisfaction and growth in alignment with OTO's values;
  • Generate revenue by effectively managing enterprise accounts and nurturing valuable relationships that support OTO's mission;
  • Develop strategic advisory relationships with key accounts, identifying opportunities for growth and improvement that benefit both the client and OTO;
  • Conduct periodic strategic account reviews with key clients to assess their goals, challenges, and evolving needs, ensuring OTO's offerings align with their objectives;
  • Consistently exceed monthly expansion and renewal targets by proactively identifying growth opportunities and implementing strategic initiatives for revenue retention;
  • Optimize OTO's onboarding processes by applying industry best practices and continuously refining strategies to maximize client success and satisfaction;
  • Collaborate with the Customer Success team to identify upsell and cross-sell opportunities that enhance client value and contribute to OTO's growth;
  • Analyze client data and usage patterns to uncover areas where OTO's products or services can improve client outcomes;
  • Act as a liaison between clients and the technical support team, ensuring prompt resolution of technical issues to maintain client satisfaction;
  • Partner with clients to create and maintain success plans that outline clear goals, milestones, and metrics for progress;
  • Establish client advocacy programs to encourage satisfied clients to participate in references, case studies, or provide testimonials that highlight OTO's impact;
  • Accurately forecast contract renewals and expansion opportunities to ensure revenue targets are met or exceeded;
  • Monitor competitor activities and share insights with internal teams to help OTO maintain a competitive edge in the market;
  • Manage the entire client lifecycle, from prospecting and onboarding to retention and expansion, focusing on delivering value at each stage;
  • Negotiate and finalize contracts that secure favorable terms for both OTO and clients;
  • Any other duties as required by management.
Requirements:

For this role, it is essential that have

  • Qualifications: Bachelor's degree in Business Administration, Marketing or any other related field.
  • Experience: Minimum 3 years of experience in the banking field.
  • Saudi National.

It will be considered a big plus if you:

  • International experience
  • Previous work in fast-growing SaaS start-ups
Location

At OTO, we've adopted a Remote Working culture that breaks free from the traditional office constraints. Work from home, your favorite coffee shop, a sunny beach, or even an art museum – the choice is yours. We're all about results, and you'll be surrounded by a team of aggressive achievers.

Benefits
  • ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success.
  • Health Insurance: Our medical coverage is your safety net.
  • Mental Health Break: In the grind, take a breather.
  • Education Fund: This fund is your ticket to staying ahead.
  • Laptop Fund: The one-time laptop fund ensures you're armed for efficiency, innovation, and collaboration.
  • Home Office Fund: This one-time home office fund is your ticket to creating a workspace that works for you.
  • Happiness Grant: Recognizing that a content team is a productive team.
  • Unlimited Days Off: Our unlimited days off policy is a reflection of our commitment to fostering a supportive and results-driven work environment.
  • Umrah & Hajj: Beyond the grindstone, we've got your spiritual back.
  • 100% Technical Software: To keep you sharp in the tech game.
  • Growth Playground: Growth isn't just a catchphrase; it's the air we breathe at OTO.
  • Supportive Team: We are growing fast and no two days look the same at OTO.
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