ServiceNow Technical Lead Consultant

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam Full time

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Company Description
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.

With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

Job Description
A ServiceNow Technical Lead is responsible for leading the design, development, and implementation of ServiceNow solutions. They provide technical leadership, ensure best practices, and collaborate with stakeholders to deliver efficient, scalable, and high-performing ServiceNow applications.

Key Responsibilities:

  1. Technical Leadership & Solution Design:
    Lead the architecture, design, and development of ServiceNow modules (ITSM, ITOM, HRSD, SecOps, etc.).
    Define best practices for development, integrations, and platform performance optimization.
    Review technical designs and guide the development team.
  2. Development & Implementation:
    Hands-on development of ServiceNow applications, workflows, UI policies, business rules, client scripts, and integrations.
    Customize ServiceNow applications using JavaScript, REST/SOAP APIs, and web technologies.
    Implement automation and orchestration processes.
  3. Stakeholder Collaboration & Requirement Gathering:
    Work closely with business stakeholders to understand requirements and translate them into technical solutions.
    Conduct technical workshops and solution demos.
    Collaborate with ServiceNow architects, developers, and administrators.
  4. Platform Management & Optimization:
    Ensure system stability, performance, and security compliance.
    Implement upgrades, patches, and platform enhancements.
    Optimize instance health and conduct regular performance tuning.
  5. Team Leadership & Mentorship:
    Guide and mentor junior developers and technical teams.
    Conduct code reviews and enforce best coding practices.
    Provide training sessions on ServiceNow development and implementation.
  6. Integration & Automation:
    Integrate ServiceNow with external systems (LDAP, Active Directory, third-party tools).
    Leverage ServiceNow's IntegrationHub and automation capabilities.
    Develop and maintain APIs for seamless data exchange.
  7. Governance & Compliance:
    Ensure adherence to ITIL, Agile, and DevOps methodologies.
    Enforce governance policies, security controls, and access management.
    Maintain documentation and technical artifacts.

Qualifications:

  • 8-10 years of experience in IT or related business fields.
  • A degree in IT, Computer Science, Engineering, or a related field is preferred.

Certifications (Preferred):

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • ServiceNow Certified Implementation Specialist (CIS) – ITSM.
  • ITIL Foundation certification.
  • Agile/Scrum.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Consulting

Industries: Business Consulting and Services

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