Principal Technical Consultant

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Principal Technical Consultant for Customer & Industry Workflows is a technical responsible for guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Field Service Management (FSM) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.

Key Responsibilities

Project Delivery

  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM implementations.
  • Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
  • Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
  • Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
  • Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
  • Mentor and guide developers and consultants on best practices in technical design and field service management workflows.

Pre-Sales Support

  • Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM.
  • Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.

Product Collaboration

  • Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
  • Participate in go-to-market strategies for new service offerings, ensuring alignment with customer service management trends and customer needs.
Qualifications

In order to be successful in this role, we need someone who has:

Experience:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.

Customer Service Management Expertise: Proven track record in designing and implementing CSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.

Industry: Public Sector, Telecommunications, Energy, Manufacturing

Domains: Customer Service, Sales Order Management, Field Service, Procure to Pay or Order to Cash.

Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.

Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within FSM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.

Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.

Language: Fluent in both Arabic and English.

Required Certifications

  • Certified System Administrator
  • Certified Implementation Specialist – CSM (within 90 days)
  • Certified Technical Architect (within first year)

When not having ServiceNow experience, then similar certification and experience for example with Salesforce:

  • Salesforce Service Cloud Consultant
  • Salesforce CTA
  • Salesforce Field Service Lightning

This role is ideal for a technical expert passionate about driving customer service transformation and excellence through innovative ServiceNow solutions.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

#J-18808-Ljbffr

  • Principal Technical Consultant

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Principal Technical Consultant - Customer & Industry WorkflowsFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: Flexible or RemoteIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a...

  • Principal Technical Consultant

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Principal Technical Consultant - Customer WorkflowsFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: Flexible or RemoteIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market...

  • Principal Technical Consultant

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Consultant

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MINDTEL Full time

    Principal Consultant - Operations Digital TransformationWe are thrilled to present an exciting career opportunity with Mindtel Global. If this opportunity aligns with your expertise, please share your updated resume at sahil@mindtelglobal.com, or feel free to apply using the link provided below.Role: Principal Consultant - Operations Digital...

  • Principal Management Consultant

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Käthect Full time

    Get AI-powered advice on this job and more exclusive features.Opportunity for a Principal Management ConsultantWe are seeking a Principal Management Consultant for a 4-week, project-based engagement at the mid-senior level. The ideal candidate should have a background in strategy and transformation consulting, with expertise in accounting and public...

  • Principal Fusion + EBS HCM Techno-Functional Consultant

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Oracle Full time

    Principal Fusion + EBS HCM Techno-Functional Consultant OracleWe are looking for a Principal Fusion and EBS HCM Techno-Functional Consultant who will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, and have experience in providing technical solutions aligned with Oracle...

  • Principal Sales Consultant

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Oracle Full time

    Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations, demonstrations, and benchmarks; provision of support throughout the sell.As a Principal Sales Consultant, you will be responsible as the expert for formulating and leading...

  • Principal ELV Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Energi People Full time

    This range is provided by Energi People. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangePrincipal ELV EngineerDo you consider yourself a technical expert in ELV & Electrical Systems within data centre projects?Are you looking to develop your career within KSA & wider MENA region with an...

  • Principal Learning Skills Consultant

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Learning Skills Consultant

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • BMS Technical Principal Engineer

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full time

    Job Description - BMS Technical Principal Engineer (00938A)BMS Technical Principal Engineer - 00938AJob DescriptionThe primary responsibility of this position will include programming of BMS systems and functional testing of BMS systems. This will include designing, implementing, verifying, and maintaining a Library of code throughout its lifecycle....

  • Principal Solutions Engineer

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Oracle Full time

    Oracle Principal Solutions EngineerVery strong business experience in the Oracle CX space (CRM / CPQ / Marketing)Outstanding communication, presentation and leadership skillsPresales or implementation experience for tier 1 solution like OracleFluent in Arabic and English is a must.What you will doAs a Principal Sales Consultant, you will be responsible as...

  • Principal Fire Safety Consultant

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

    About the PositionThis is an exciting opportunity for a highly skilled Principal Fire Safety Consultant to join our team in Riyadh, Saudi Arabia. As a key member of our team, you will be responsible for delivering high-quality fire protection solutions to clients across the Middle East region.Key ResponsibilitiesDesigning and engineering fire protection...

  • Principal Fusion + EBS HCM Techno-Functional Consultant

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ll Oefentherapie Full time

    We are looking for a Principal Fusion and EBS HCM Techno-Functional Consultant who will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs. The candidate should have experience in providing technical solutions aligned with Oracle standards and maintaining and supporting...

  • Principal Solutions Architect

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia EMC Computer Systems Saudi Branch Full time

    Principal Solutions Architect (Saudi National)When our customers are looking for consultative IT expertise, where else would they turn but to the company driving human progress through technology? Our Solutions Architecture team within Professional Services are specialists in package customization and integration as well as total, end-to-end solutions in...

  • Principal Techno-Functional Consultant

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Oracle Full time

    The role of Principal Fusion + EBS HCM Techno-Functional Consultant is critical in delivering high-quality Oracle solutions to our customers. We are looking for an experienced professional who can lead and coach teams, providing technical guidance and support to customers.Key Responsibilities:Develop and maintain technical skills to stay up-to-date with...

  • Principal Architect

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Anab Group Full time

    We are seeking a highly experienced Principal Architect to lead architectural projects from concept to completion. The ideal candidate will have a strong background in architectural engineering, project management expertise, and technical proficiency in design, construction, and coordination.About the RoleThe successful candidate will oversee technical...

  • Principal Fire Engineer

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

    Principal Fire Engineer / Consultant - Mechanical and Electrical Fire systemsCompany OverviewAt Jensen Hughes, we lead with our Purpose + Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have...

  • Principal Mechanical Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cundall Johnston & Partners LLP Full time

    Principal Mechanical Engineer LocationRiyadh - MENARole Principal Engineer / ConsultantThe TeamFor over 45 years, Cundall has continued to evolve to become agents of change for a sustainable world, thought leaders in the built environment, and the best place for talent to grow and flourish. We have been practicing what we preach, and we are the first...

  • Principal Design Lead

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia JASARA PMC Full time

    Job OverviewJASARA PMC is a leading project management consultancy firm and we are currently hiring for the position of Principal Design Lead.Key Responsibilities:Oversee the design and development of various projects to meet client requirements.Work closely with cross-functional teams, providing guidance and support to designers and engineers throughout the...