Manager - Park Security
3 weeks ago
The Manager - Park Security is responsible for assisting in the development and implementation of departmental plans and goals, coordinating daily operations, and ensuring compliance with regulations and security surveillance systems. This position is responsible for Six Flags Theme Park and provides support and management oversight to all team members and senior management within the team. Executes plans that support guest safety improvement, employee development, and work environment enhancements. The role will initially support management level to develop and deliver department-specific standard operating procedures and training. Once the park is operational, the Manager role will take on day-to-day responsibilities to support department operations. The position will also work closely with internal and external stakeholders to provide ongoing development for security daily operations as the business model changes from pre-opening to operational status.
Pre-opening:- Develop all security processes and procedures for use within Six Flags Theme Park and assist the Senior Manager - Park Security in developing and implementing plans and goals for the department.
- Assist the Associate Director - Park Security in developing all security documentation, SOPs, and forms for use within the park.
- Continuously monitor and assess the threat level towards the park and implement appropriate responses.
- Work in liaison with external stakeholders, including all regulatory authorities within the KSA and the IP partners associated with the theme park.
- Work with external contractors during design and construction to ensure the control room, CCTV, fire alarm, security systems, access control, crowd control, and guest flow management are planned and implemented.
- Work closely with the Learning & Development Manager to establish a robust training plan for new and existing team members at all levels, including a detailed department induction.
- Assist with recruitment efforts for the Security Operations team.
- Responsible for ensuring all Security Department personnel have a detailed understanding of Park Emergency Operations Procedures, including but not limited to Venue Evacuation Procedures.
- Manage a team of Park Security Assistant Managers, Team Leaders, Officers, and Parking Assistants to deliver world-class safety service to Six Flags Theme Park visitors.
- Develop and maintain working relationships with Local Law Enforcement, Civil Defense team, CID, Police, and Tourism Department.
- Continuously work towards improving operational efficiency and overall guest safety experience.
- Enforce all park policies, procedures, and maintain all Six Flags and Qiddiya standards including consistency with department goals for quality, safety, and efficiency.
- Carry out the role of the Security Department Duty Manager responsibilities on a rotational basis and all other duties assigned.
- Develop, manage, and deliver comprehensive yearly training and exercise plans with the management team.
- Responsible for the overall safety of all guests and colleagues within and while visiting Six Flags Theme Park.
- Manage the day-to-day Security Operations for the Park while providing world-class guest service and being accountable for operational excellence regarding safety, efficiency, and capacity.
- Continually monitor and assess the threat level towards the park and implement appropriate responses.
- Provide training, development, mentoring, and evaluation of security staff.
- Investigate all acts of crime or any losses incurred against guests or staff to determine those responsible and proceed with any necessary prosecution/recovery of losses.
- All other duties as assigned.
- College degree program or equivalent functional experience is preferred.
- 3-6 years managerial level experience in the Middle East, with pre-opening and/or project management in security operations. Previously held senior management level positions (Assistant Manager/Manager).
- Extensive knowledge of fire prevention, safety, and security operations.
- Excellent management and supervisory skills.
- Strong knowledge of all Microsoft applications.
- Fluent in English.
- Advanced knowledge of compliance and regulations, Saudi MOI law, and Industrial Security.
- Proficiency Level in Self-Actualization & Fulfillment: ADVANCED
- Proficiency Level in Team Synergy & Development: ADVANCED
- Proficiency Level in Entrepreneurial Mindset & Drive: ADVANCED
- Proficiency Level in Business Acumen & Diligence: ADVANCED
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