Senior Data Center Engineer
2 weeks ago
Summary
Manage and deliver the operation, upgrade, and configuration of servers, OS, and Backup solutions to ensure efficiency and timely client satisfaction.
Key Responsibilities- Monitor Engineers' corrective maintenance visits to guarantee efficiency and timely client satisfaction.
- Support Datacenter engineers in operational activities, providing guidance and ensuring work is implemented to required standards and in accordance with set milestones.
- Prepare and submit weekly and monthly progress reports to the Datacenter team leader to clarify the current status and progress of assigned tasks.
- Participate in project planning for all technical aspects related to the team. Support the Team Leader in hiring new resources if needed.
- Act as the technical interface with the client regarding any queries concerning the installation phase.
- Manage the customer User Acceptance Tests (UATs).
- Handle and manage downtime activities and their procedures.
- Support our customers inside/outside KSA.
- Investigate and identify the root cause of incidents.
- Escalate customer satisfaction problems to the Data Center Team Leader, Technical Project Services, if necessary.
- Provide third-level support to the technical Data Center engineers.
- Provide technical training to new staff and measure their capabilities.
- Responsible for personal and engineer development to meet business requirements.
- Prepare, compile, and review the Project Technical Documentation with details of the installation work and submit to the team leader.
- Supervise the enrichment of the knowledge base system.
Required Skills
• Excellent communication, interpersonal, and negotiation skills.
• Excellent people management skills.
• Excellent analytical and problem-solving skills.
• Excellent command of English.
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