Technical Consultant, Customer Success

Job Description

As a passionate Technical Consultant, you will be responsible for consulting, solution/problem-solving, and empowering our clients' data journey using Data Virtualization.

Our customers' projects include integrating data in a virtual manner for operational and/or analytical purposes - combining multiple data sources for Advanced Analytics; implementation of Logical Data Warehouses and Virtual Data Marts to enable modern Business Intelligence solutions; modernizing data ecosystems for Hybrid and Cloud environments; and building Agile Operational Reporting on diverse platforms are just a few flavors of your future projects.

Be part of an elite team in a rapidly growing international software product company. Your career with us will combine cutting-edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), exciting growth path for technical, product, and customer-facing roles, direct mentorship, and access to senior management as part of a global team.

Job Responsibilities & Duties

To be successful in this role you will require a combination of high technical expertise, troubleshooting skills, and client management skills to conduct on-site and off-site consulting, product implementation, and technical problem-solving. In this position, you will work directly with engineers: our own staff, our partners, and our customers.

Product and Technical Knowledge:

• Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including an overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
• Constantly learn new things and maintain an overview of modern technologies.
• Be able to address a majority of technical questions concerning customization, integration, enterprise architecture, and general features/functionality of our product.
• Capable of building and/or leading the development of custom deployments based on and beyond client's requirements.
• Provide timely, prioritized, and complete customer-based feedback to Product Management, Sales, Support, and/or Development regarding client's business cases, requirements, and issues.

Presentation and Organizational Skills:

• Engage clients in the product architecture, configuration, and use of the Denodo Platform.
• Know when and where to escalate within the Denodo technical organization, and make effective use of those resources.
• Promote knowledge and best practices while managing deliverables and client expectations.

Customer Engagement:

• Manage client expectations, establish credibility at all levels within the client, and build problem-solving partnerships with the client, partners, and colleagues.
• Provide technical consulting and support.
• Develop white papers, presentations, training materials, or documentation on related topics.

Desired Skills & Experience

Required Skills:

• Experience Range: - years (new graduates must be top-ranked and exceptionally qualified).
• University Degree relating to information systems or computer science (Bachelor's, Master's, Diploma).
• Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
• Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
• Good knowledge of modern technologies such as JDBC, XML, and Web Services APIs.
• Strong technical knowledge in modern architectures.
• Strong analytical and problem-solving abilities.
• Active listener.
• Lots of curiosity. You never stop learning new things.
• Creativity. We love to be surprised with innovative solutions.
• Willingness to travel.
• Be a team worker with a positive attitude.

Non-mandatory Skills (Nice to have):

• Experience working with GIT or other version control systems.
• Experience working with relational, NoSQL, and graph databases.
• Experience working with data in Cloud platforms (GCP, AWS, Azure), including dbPaaS vendors (Snowflake, MongoDB Atlas, etc.).
• Experience working with container and orchestration tools (Docker and Kubernetes).
• Experience working with caching approaches and technologies.
• Experience in Windows & Linux (and UNIX) operating systems in server environments.
• Business software implementation and integration projects (e.g. ETL/Data Warehouse architectures, CEP, BPM).
• Integration with packaged applications (e.g. relational databases, SAP, Siebel, Oracle Financials, Business Intelligence tools,…).
• Industry experience in supporting mission-critical software components.
• Experience in attending customer meetings and writing technical documentation.
• Foreign language skills are a strong plus: Spanish, French, German...