Retail Sales Supervisor

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Lebara Mobile KSA Full time

We are looking for a motivated and results-driven Retail Sales Operations Supervisor to join our team. The ideal candidate will have a strong background in sales operations and field management, with the ability to oversee and supervise retail and direct sales teams. This role involves conducting market visits, ensuring sales targets are met, training sales agents, and providing operational support to improve overall performance.

Key Duties & Responsibilities:

  • Market Visits & Sales Support: Conduct regular market visits to ensure staff attendance, measure P&S awareness levels, perform TMM refresh, and assist sales agents with operational issues.
  • Location & Partner Evaluation: Identify new locations for targeted customers and work with partners to acquire them. Evaluate current partners to enhance performance.
  • Daily Market Feedback: Provide daily market feedback related to operational activities carried out by partners or competitors.
  • Sales Reporting: Send hourly SMS updates to partners on daily registration progress.
  • New User Management: Handle requests related to new users and new recruits from partners.
  • Training: Conduct refresh training for sales agents, based on business needs or new product/service launches.
  • Customer Complaint Resolution: Investigate and resolve escalated customer complaints, ensuring proper issue resolution and timely ticket closure.

Minimum Job Qualifications:

  • Education: Bachelor's Degree or Diploma in Business Administration or related field.
  • Languages: Fluent in both Arabic and English.
  • Experience: Minimum of 1-2 years' experience in a related field, preferably in the telecommunications industry.

Behavioral:

  • Quick learner and adaptable to change
  • Time management skills with the ability to prioritize tasks effectively

Functional / Technical:

  • Analytical skills to assess market performance and sales data
  • Reporting skills for daily, weekly, and monthly updates
  • Basic computer operation skills (MS Office, CRM systems, etc.)
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Analyst, Marketing, and Sales
Industries
  • Marketing Services, Technology, Information and Media, and Telecommunications
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