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Enterprise Customer Success Manager

4 weeks ago

Khobar, Eastern Province, Saudi Arabia LEGION Full time

Enterprise Customer Success Manager
Location: Saudi Arabia (Hybrid)
Travel will be expected around 25% a month within Saudi Arabia.

Position Summary
We are a global team in Enterprise Success Management in EMEA who work with customers engaged in leading projects within the infrastructure and engineering space. An exciting position has opened up to be part of the fast-growing subset of Middle East team based out of Saudi Arabia.

This is an individual contributor role. As an Enterprise Success Manager, you will assist our large enterprise accounts and derive maximum value from Solution and Services in achieving business outcomes. Your primary objective will be to ensure that our enterprise accounts are optimizing their investment in our solutions while delivering consistent, sustainable, and value-driven consumption and revenue growth for Bentley.

By leveraging your industry expertise within the infrastructure sector, exercising your business acumen, relationship management skills, and a comprehensive understanding of Bentley solutions, you will act as a trusted advisor to help our customers succeed in their business endeavours. Your proactive approach will help align our offerings with their specific objectives, driving product adoption and optimizing usage ensuring high levels of customer satisfaction. You will collaborate with a diverse group of business, process, solution specialists and Sales within Bentley to define and execute account-specific plans that you help develop. Additionally, you will represent our users' interests to enhance their overall experience.

Your Day-to-Day

  • Capture your accounts' desired business outcomes, prioritize their digital workflows improvements, and position technical discoveries to help them plan how they will achieve their outcomes with Bentley's solutions, services, and expertise.
  • Track and measure value delivered to accounts through their engagement with Bentley and our solutions.
  • Establish trust and articulate the value your accounts are getting from Bentley products and services through successful planning and delivery of Business Reviews.
  • Position services which lead to the successful adoption of Bentley technologies that align with an account's goals and deliver value to their business.
  • Drive to increase consumption and advocacy.
  • Lead and own aspects of engagements with accounts that include coordination with Account Management, Solutions Engineering, Services, Product Management, and Support.
  • Continuously improve and apply your skills in the Success Management practice and your knowledge of how Bentley's solutions impact the infrastructure industry.
  • Communicate with account stakeholders, as well as Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions.
  • Travel will be required for internal or external events, either in a Bentley office or on site with accounts.
  • This is an individual contributor role, but it involves significant collaboration and coordination with peers, leadership, and other colleagues.
  • Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
What You Bring To The Team
  • 5+ years experience within an enterprise customer success role working with large value accounts or relevant training and/or experience.
  • Experience of the Infrastructure Engineering space or Software Vendor industries.
  • Experience and/or certification in engineering design, construction, project delivery and asset performance or a deep, proven, Success Management background. Ideally both.
  • Experience in an advisory capacity in, or exposure to strategic projects involving software configuration, training, development, testing, and deployment.
  • Familiar with organization change management aspects of delivering change programs.
  • Strong interpersonal and team building skills, possessing diplomacy and business judgment. Passionate when advocating and positioning positive change and calm and collected in times of unanticipated situations and (business) disruption.
  • Skilled at situation assessment to determine next steps in complex environments and comfortable with confrontation (positive as well as negative, as long as it is constructive).
  • Experience at, and being comfortable with, working both independently (remote/self-motivated) and in a team-oriented, collaborative environment as an active contributor is essential.
  • Fluency in English and Arabic (written as well as verbal) including presentation skills at executive levels essential to the role.
What We Offer
  • A great Team and culture – please see our Recruitment Video.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
  • Competitive Salary and benefits.
  • The opportunity to work within a global and diversely international team.
  • A supportive and collaborative environment.
  • Colleague Recognition Awards.
About Bentley Systems
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
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