Customer Delivery Engineer

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Black Duck Full time
Customer Delivery Engineer - Saudi National Only

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior.

Black Duck is looking for a Post-Sales Engineer for the Client Services Team. You will work directly with our clients to meet their software security, quality and compliance goals. You will help customers unlock the potential of Black Duck's suite of products – Coverity (SAST), Black Duck (SCA), Seeker (IAST), Defensics (Fuzz Testing), SRM (SAST + SCA + ASPM) and Polaris SaaS (SAST + SCA).

As a Post-Sales Engineer at Black Duck, you will be responsible for customer onboarding and enablement. You will coordinate with customers to set objectives and achieve milestones on the path to customer adoption as well as facilitate ongoing health checks. You'll need to have fantastic technical skills to perform hands-on implementation, scripting, and troubleshooting as well as superb non-technical skills to build customer relationships, understand requirements, and conduct training sessions.

Representing Black Duck at our customers means that you are the face of Black Duck and hence play a vital role in ensuring that we have happy customers. Your passion and determination will drive success for both your customers as well as Black Duck.

Client Services at Black Duck is delivered to customers as part of fixed-scope packages as well as a more traditional customized statements of work (SOW).

Responsibilities
  • Documenting customer requirements and review use cases.
  • General onboarding of new accounts and successful technical implementation.
  • Gain a strong technical understanding of Black Duck products and consult with customers to understand their Software Development Lifecycle and integrate Black Duck products into their Code Integration processes.
  • Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings.
  • Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions as a whole.
  • Customer enablement ranging from formal training to constant efforts driving self-sufficiency within your assigned accounts.
  • Indirectly assist in the attainment of Black Duck's renewals business through delivering an exceptional onboarding and adoption experience.
Desired Skills And Experience / Qualifications
  • Proven ability to prioritize activities, set objectives and meet milestones.
  • Well organized. Able to deliver project milestones and deliver on-time.
  • Experience working with at least two programming languages namely C/C++, C# or Java.
  • Desired experience with security testing and network protocols.
  • Understanding of open-source software libraries such as glib, OpenSSL, Boost, etc. and their associated licensing.
  • Experience with project scoping, requirements gathering and software development lifecycles.
  • The ability to work with, connect to, and influence people.
  • Good analytical skills, conceptual ability and creativity.
  • Able and willing to travel up 20% as the job requires.
  • Minimum 5-year relevant experience in a technical customer facing role.
  • Experience in SAST tools (e.g. Coverity, Checkmarx, Fortify) or SCA Tools (Black Duck, Protex, Whitesource, Sonatype) is an advantage.
Education

Bachelors Degree in Computer Science, Master's Degree preferred or equivalent Experience.

In order for us to proceed with your application, you must be a Saudi National.

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law.

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