Assistant Manager, Key Account
3 weeks ago
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Number of Openings: 1
Role PurposeThe Key Account Assistant Manager is responsible for supervising all post-marketing, budgeting, customer follow-up, and general business plans to ensure customer satisfaction and improve sales.
Job Accountabilities & Activities- Maintain contact with clients to obtain customer feedback regarding product/service quality.
- Assist clients in resolving issues and complaints concerning purchased products or services.
- Build and establish good working relationships with clients to facilitate increased patronage and revenue.
- Develop and implement strategies to ensure a satisfied clientele and increased returns.
- Oversee all post-sales services provided to clients to ensure customer satisfaction.
- Inventory and solve customer problems, assess the level of service provided to clients, and prepare reports for this task.
- Monitor staff performance and prepare reports for this task.
- Monitor the follow-up of ATM cards, insurance cards, Iqama cards, accommodation, etc.
- Develop and organize the section by improving procedures, restructuring the department, and preparing reports for this task.
- Develop criteria to measure the performance indicators of the department and the quality of submissions, and prepare reports for this task.
- Monitor monthly invoice payments of business clients and collect payments from customers.
- Manage delivery workers to customers and receive workers returning from customers.
5 Years' Experience in the Business (Customer Services)
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