Assistant Manager, Key Account

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Olayancareer Full time

Number of Openings: 1

Role Purpose

The Key Account Assistant Manager is responsible for supervising all post-marketing, budgeting, customer follow-up, and general business plans to ensure customer satisfaction and improve sales.

Job Accountabilities & Activities
  1. Maintain contact with clients to obtain customer feedback regarding product/service quality.
  2. Assist clients in resolving issues and complaints concerning purchased products or services.
  3. Build and establish good working relationships with clients to facilitate increased patronage and revenue.
  4. Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
  5. Oversee all post-sales services provided to clients to ensure customer satisfaction.
  6. Inventory and solve customer problems, assess the level of service provided to the client, and prepare reports for this task.
  7. Monitor staff performance and prepare reports for this task.
  8. Monitor the follow-up of ATM cards, insurance cards, Iqama cards accommodation, etc.
  9. Develop and organize the section by improving procedures, restructuring the department, and preparing reports for this task.
  10. Develop criteria to measure the performance indicators of the department and the quality of submissions, and prepare reports for this task.
  11. Monitor monthly invoice payments of business clients and collect payments from customers.
  12. Manage delivery workers to customers and receive workers returning from customers.
Education & CertificationsRequired Years of Experience

5 Years' Experience in the Business (Customer Services)

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