Customer Service Consultant

1 week ago


Jeddah, Makkah Province, Saudi Arabia eXtra (United Electronics Co.) Full time

We are actively looking for a part-time Customer Service Consultant to join our Operation team.

Core Responsibilities:
  • Customer Assistance: Greet and assist customers with inquiries, concerns, and provide solutions to any issues they may face.
  • Product Knowledge: Offer detailed product information and help customers make informed purchasing decisions.
  • Handle Returns & Exchanges: Process customer returns and exchanges in line with store policies while ensuring customer satisfaction.
  • Address customer complaints or concerns effectively and escalate when necessary to ensure a positive experience.
  • Follow Policies: Ensure adherence to store policies regarding returns, exchanges, and customer interactions.
Essential Qualifications and Skills:
  • High school diploma or equivalent.
  • Strong communication skills and the ability to handle customer inquiries professionally.
  • Positive attitude, problem-solving abilities, and patience.
Seniority Level:
  • Entry level
Employment Type:
  • Part-time
Job Function:
  • Customer Service and Sales
Industries:
  • Retail
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