Customer Service Expert

5 days ago


Jeddah, Makkah Province, Saudi Arabia CARE Full time

About CARE

CARE is a leading organization in the field of customer experience. Our team is dedicated to providing exceptional service and enhancing the customer experience.

Job Description:

We are seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and resolving customer issues promptly.

Responsibilities:

  • Deliver Exceptional Customer Service: Provide timely and effective solutions to customer inquiries and concerns.
  • Resolve Customer Issues: Collaborate with internal teams to resolve customer issues and enhance service delivery.
  • Analyze Customer Feedback: Analyze customer feedback and data to identify areas for improvement and develop strategies to enhance the customer experience.
  • Develop Technical Skills: Stay up-to-date with new technologies and adapt to changing IT environments.

Requirements:

  • Bachelor's Degree: A degree in information technology, computer science, or a related field is preferred.
  • Experience: 3-5 years of experience in customer service, IT support, or related fields.
  • Skills: Proficiency in IT systems, software, and tools; familiarity with CRM software; knowledge of IT service management processes and best practices.
  • Personal Qualities: Excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service.


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