User Activation Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sahm Capital Full time
Responsibilities
  • Analyze user data in terms of activity and loss rate.
  • Take appropriate actions based on the results of data analysis.
  • Develop good and long-term relationships with users and gain their trust.
  • Gather user suggestions and opinions and convert them into reliable data to improve the platform.
  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Monitor customer retention rate.
  • Handle grievances to preserve the company's reputation.
  • Go the "extra mile" to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and note useful information.
Skills
  • Good in Excel.
  • Microsoft Office.
  • Fluent in Arabic & English.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • Proven experience as a tele sales representative or in another sales/customer service role.
  • Proven track record of successfully meeting sales quotas, preferably over the phone.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
Education
  • Bachelor's degree; Marketing bachelor's degree is a plus.
  • Work Experience: 1 – 3 Years.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
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