User Activation Specialist
4 days ago
- Analyze user data in terms of activity and loss rate.
- Take appropriate actions based on the results of data analysis.
- Develop good and long-term relationships with users and gain their trust.
- Gather user suggestions and opinions and convert them into reliable data to improve the platform.
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Monitor customer retention rate.
- Handle grievances to preserve the company's reputation.
- Go the "extra mile" to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- Good in Excel.
- Microsoft Office.
- Fluent in Arabic & English.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Proven experience as a tele sales representative or in another sales/customer service role.
- Proven track record of successfully meeting sales quotas, preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Bachelor's degree; Marketing bachelor's degree is a plus.
- Work Experience: 1 – 3 Years.
- Entry level
- Full-time
- Other
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