Application Executive/Specialist – Flow Cytometry

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Zahrawi Group Full time
Application Executive/Specialist – Flow Cytometry - (433)About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The incumbent is accountable to train customers on the products and provide application technical support (Non-Engineering). Participate in the development of Hematology & Biochemistry unit strategies for Zahrawi KSA and support the sales team.

ACCOUNTABILITIES
  • Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge:

  • Conduct market research to identify new potential customers.
  • Analyze market trends to identify new products in the market and understand their advantages and disadvantages.
  • Plan and assist with new product releases and events.
  • Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development:

  • Conduct scientific discussions with end users to find out their new requirements and opportunities.
  • Discuss with end users to update and educate them on new products and possibilities.
  • Learn about the weaknesses of competitors and strengths of our product and update our team accordingly.
  • Conduct regular visits to all our customers to ensure quality service and inform the team about sales leads.

Application:

  • Provide technical assistance, troubleshooting, and training to existing & potential users of HBU, flow cytometry products.
  • Introduce and provide demos of new products to end users.
  • Match and fill the Project Specification sheets and Requirements.
  • Prepare and suggest consumable lists by studying the needs of each customer to promote reagents and consumables sales.
  • Attend customer calls regarding supply and inform the sales team.
  • Coordinate conferences and materials.
  • Conduct workshops and provide application training.
  • Complete validation processes for every product in HBU, flow cytometry.
  • Assist customers with the equipment being used.
  • Run validation tests with customers to ensure they fully understand how to use the equipment.
  • Solve any issues customers might face while using the equipment.
  • Support the sales team in handling projects in terms of specifications and technical comparison discussions with end users.
  • Coordinate with the sales team to learn more about competition and provide argumentation scientifically.
  • Assist sales teams during technical discussions.
  • Prepare training certificates for customer training attendees.

Service Team Coordination:

  • Coordinate with service engineers for installation, PMs, and rectifications and plan training accordingly.

Communication with Principal Companies:

  • Communicate with principals on technical information.
  • Communicate with principals on any customer queries that cannot be resolved from our end.
  • Keep updated with the latest training schedules and materials.
  • Attend all relevant webinars conducted by the principals.
  • Transfer new technical information received from the principal company internally to all concerned persons, especially when there is a new version of software or incompatibility between instruments or any other relevant information.
REQUIREMENTS
  • Education: Bachelor's Degree in Medical Laboratory or related science.
  • Experience: 3+ years of experience in Flow Cytometry.
  • Job Specific Skills: Excellent Interpersonal Skills & Good English – Good presentation skills.
  • Additional Details: Candidate will be based in Riyadh and should be willing to travel as per business needs – covering KSA regions.
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